Foundry Support Desk Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Foundry support engineer owning platform triage and issue resolution at Nscale, an AI-focused GPU cloud provider. Building monitoring, documentation, and workflows for scalable user support.
Responsibilities:
- Serve as the first point of triage for all Foundry support requests
- Field questions, categorise issues by complexity and impact, and own resolution from initial contact through close
- Investigate and resolve Foundry issues using knowledge of Spark, data pipelines, and platform architecture
- Escalate issues to Use Case Leads, Data Source Developers, and other technical teams with clear context and reproduction steps
- Build and maintain documentation, runbooks, and FAQs
- Develop and manage monitoring and reporting systems for support volumes, resolution times, and recurring failure patterns
- Identify systemic issues and work with development teams to address root causes
- Contribute to onboarding and training materials that increase Foundry proficiency
Requirements:
- Strong understanding of business workflows and technical structures and concepts within Foundry
- Strong knowledge of Spark, data pipelines, and platform architecture
- Experience building and using reporting and monitoring systems for support services
- Strong investigative and problem-solving skills
- Strong written communication skills
- Ability to contribute to clear technical documentation and support workflows
- Confidence communicating technical issues to development teams and Palantir support teams
- Ability to work effectively with technical and non-technical stakeholders
Benefits:
- Base salary + equity, with reviews every 12 months
- Career progression and a dynamic progression plan tailored to ambitions
- Flexible workplace and autonomy to shape your day
- Remote-first culture and virtual collaboration
- Collaborative, supportive, and innovative work environment
- Opportunity to work at the forefront of AI alongside experts on cutting-edge infrastructure challenges
Similar Jobs
Adoption Engineer – Federal
Adoption Engineer helping government customers maximize Cisco ThousandEyes digital experience assurance. Driving adoption, technical training, customer roadmaps, and post-sale success.
Crash Simulation Engineer – Vehicle Crash Simulation Workflows
Automotive crash simulation engineers discussing vehicle safety workflows for Terac’s paid expert research study. Evaluating simulation debugging and automated result analysis concepts in a remote interview.
Adoption Engineer – Federal
Adoption Engineer driving customer adoption of Cisco ThousandEyes digital experience assurance platform. Delivering technical consulting, training, best practices, and customer roadmaps.
Engineer
Structural engineer designing and coordinating building projects for Martin/Martin, Inc. Using BIM, structural analysis software, and building codes while mentoring EIT staff.
Quoting/Estimating Engineer
Quoting/Estimating Engineer developing precision manufacturing cost proposals for Weiss-Aug. Supporting machining operations, feasibility analysis, customer quotations, and cost transparency.
Process Engineer I, Data and Knowledge Management
Process Engineer managing manufacturing data, governance, and knowledge systems for Vaxcyte’s clinical-stage vaccine development. Supporting regulatory readiness, process insights, and data integrity across biotechnology operations.
Senior Electrical Product Development Engineer
Electrical product engineer launching NVIDIA HGX GPU datacenter systems. Developing manufacturing tests, debugging boards, and improving production yield and quality.
Telecommunications Engineer
Telecommunications engineer designing structured cabling and connectivity for Critical Facility Group’s data-center and mission-critical facility projects. Delivering Revit-based design packages through construction support.
Electrical Commissioning Engineer
Electrical Commissioning Engineer validating electrical systems for Overwatch’s mission-critical data centers. Leading L2–L3 QA/QC and supporting L4–L5 commissioning and integrated systems testing.
Project Engineer
Project Engineer leading automated storage and robotics engineering for stow’s warehouse solutions. Coordinating designs, integrations, installations, and customer projects across the United States and Canada.
Commissioning Engineer
Commissioning Engineer commissioning autonomous warehouse robotics, shuttles, conveyors, and warehouse-control integrations for Movu’s automated storage solutions. Traveling 75–90% across US and Canadian customer sites.
Interview Engineer
Interview Engineer facilitating technical interviews through Karat’s platform. Evaluating software developers’ coding skills and partnering on interview content, processes, and products.
Senior Package Engineer
Sr. Package Engineer developing bumping, flip-chip, and WLCSP processes for SiTime’s MEMS semiconductor timing products. Improving yield, quality, and manufacturing efficiency.
Lead Facilities Engineer
Lead facilities resilience, fire/life safety, and capital-project technical review for Newell Brands’ global consumer products manufacturing network. Establish engineering standards and business continuity programs across sites.
Protection and Controls Engineer
Protection and Controls Engineer designing grid modernization systems for AECOM’s global infrastructure projects. Performing power studies, relay coordination, protection settings, and commissioning support.
Protection and Controls Engineer
Protection and Controls Engineer designing grid modernization solutions for AECOM’s energy infrastructure clients. Performing power studies, relay coordination, commissioning support, and technical leadership.
Senior Transportation Engineer
Senior Transportation Engineer leading highway and roadway design projects for AECOM, a global infrastructure consulting firm. Delivering Caltrans-compliant solutions and mentoring transportation engineering teams.
Azure Stack HCI Engineer
Azure Stack HCI Engineer managing and supporting Microsoft hybrid cloud infrastructure. Maintaining virtualization, storage, networking, security, backup, and disaster recovery operations.
Microsoft 365 Engineer
Microsoft 365 Engineer maintaining Unit4’s enterprise Microsoft 365 environment. Supporting global users, resolving complex issues and automating secure cloud operations.
Fire Protection Engineer
Fire Protection Engineer leading fire and life-safety engineering for OpenAI’s AI data center campuses. Reviewing systems, managing code compliance, commissioning, and operational readiness.