GIS Growth Manager
Posted 58mins ago
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Job Description
GIS Growth Manager driving customer success for Gilytics, a geospatial SaaS provider. Engaging customers and crafting case studies to foster sales and build community.
Responsibilities:
- Turn customer success into a repeatable growth engine
- Build and manage a pipeline of customer advocates and references
- Run a structured referral program with quarterly targets
- Coordinate case studies and success stories end-to-end, including navigating Legal, Compliance, and management layers to get approvals over the line
- Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections
- Interview customers, extract the real value, and publish one Pathfinder success story per quarter — independently, without a copywriter
- Keep the website and product pages current with fresh customer evidence
- Create LinkedIn content and targeted outreach that supports pipeline, not follower counts
- Plan, host, and manage at least one quarterly webinar with customer speakers
- Build and manage the Pathfinder Forum — a user community connecting customers and prospects
- Equip the sales team with proof points, references, and stories that strengthen trust during active deals
- Identify which customer assets are missing in live opportunities and build them
- Develop targeted messaging and evidence for key segments, use cases, and geographies
Requirements:
- 3 to 7 years in B2B customer advocacy, customer marketing, or sales enablement — not brand awareness, not demand gen
- Proven track record producing technical content independently: case studies, customer stories, white papers — you interview, write, and publish without a copywriter
- Experience working in or selling into infrastructure, energy, utilities, transport, or engineering — you understand the stakes and speak the language of engineers and project managers
- Demonstrated ability to coordinate across complex organizations (Legal, Compliance, multiple stakeholders) and get deliverables approved without losing momentum
- Strong interviewing and storytelling skills — you ask the right questions and translate complex technical topics into clear, credible language
- Sales enablement mindset — you think in pipeline terms, not impressions
- Active, proven use of AI tools to work faster and produce more
- Self-directed execution — you follow through, push busy customers toward commitments, and get things done without heavy structure or supervision
- Exposure to GIS, geospatial software, or spatial data concepts (Bonus)
- Experience managing a customer community, user forum, or user group (Bonus)
- Has organized or hosted external-facing technical webinars (Bonus)
- Has worked at a startup or scaleup — comfortable with ambiguity and no established playbook (Bonus)
- Multilingual — French, German, or Spanish a plus (Bonus)
Benefits:
- Full ownership of a new function with direct business impact from day one
- Close collaboration with Sales, Customer Success, and the leadership team
- Fully remote, async-friendly work environment
- A product that solves real, high-stakes problems for customers who care about outcomes
- Competitive compensation — salary negotiable based on experience and location
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