Head of AI & Workforce Transformation
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Job Description
Head of AI & Workforce Transformation at Elephant Teams, leading the AI capability strategy and the AI Academy. Driving workforce capability and AI adoption for enhanced client outcomes.
Responsibilities:
- Design, implement, and scale Elephant Teams' AI capability strategy across the organization.
- Establish and lead the Elephant Teams AI Academy, build workforce capability, drive AI adoption, and create measurable business impact.
- Build and lead the Elephant Teams AI Academy – Designing structured learning pathways, certification programs, and practical training initiatives.
- Train teams on AI platforms such as ChatGPT, Claude, Gemini, NotebookLM, Microsoft Copilot, and Perplexity.
- Facilitate workshops, coaching sessions, onboarding programs, certification assessments, and ongoing learning initiatives.
- Create and maintain the AI Knowledge Hub, Prompt Library, SOPs, templates, workflows, and implementation guides.
- Identify opportunities to streamline workflows, implement automation solutions, and improve operational efficiency.
- Establish AI Champions programs, knowledge-sharing communities, and regular learning forums.
- Track workforce capability, productivity improvements, client outcomes, and provide insights to leadership.
- Help create innovative AI-enabled solutions that enhance client value.
Requirements:
- 5+ years of experience in Learning & Development, Workforce Enablement, Organizational Capability, Change Management, or a related field.
- Strong practical experience using AI platforms including ChatGPT, Claude, Gemini, NotebookLM, Microsoft Copilot, and Perplexity.
- Demonstrated experience designing and delivering training programs, capability frameworks, and organizational learning initiatives.
- Proven ability to drive technology adoption and behavioural change across diverse teams.
- Experience implementing workflow automation and process improvement initiatives using platforms such as Zapier, Make, or N8N.
- Excellent stakeholder management, communication, and presentation skills.
- Strong project management and execution capabilities.
- Preferred: Experience building AI capability programs or AI centres of excellence.
- Preferred: Experience within BPO, offshore staffing, professional services, or workforce solutions environments.
- Preferred: Knowledge of AI governance, responsible AI practices, privacy, and security considerations.
- Preferred: Experience supporting commercial growth through innovation and service development.
Benefits:
- Fully Remote Work: WFH, always. We set you up with all the best equipment you need to work from home effectively.
- Never commute for work again.
- Competitive Compensation: A competitive salary package commensurate with your experience and skills.
- Team Events: We organise regular on-the-ground events for all our Elephant Teams staff members.
- Professional Growth: Opportunity to work alongside some of the best Australian companies & executives and further your career.
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