Infrastructure and Advanced Support Specialist
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Job Description
Especialista de infraestrutura administrando servidores Windows, redes corporativas e identidades para empresa em Belo Horizonte. Prestando suporte L2/L3, reforçando segurança e criando automações em PowerShell, Python ou Bash.
Responsibilities:
- Administer and monitor Windows server infrastructure and the corporate network (LAN/WAN/Wi‑Fi)
- Manage accounts, permissions and access using Active Directory and LDAP/ITIM tools
- Provide advanced-level technical support to users, resolving high-complexity issues
- Develop scripts to automate repetitive tasks and backup/maintenance routines
- Monitor endpoint and network information security, mitigating vulnerabilities
- Support planning and implementation of cabling and physical/logical infrastructure improvements
Requirements:
- Complex hardware and software diagnostics
- Knowledge of desktop operating systems Windows/Linux and productivity tools
- Experience installing, configuring, administering and maintaining Windows Server environments
- Proficiency with Active Directory, LDAP and identity governance tools such as ITIM / IBM Security Verify Governance or similar
- Solid knowledge of switches, routing, TCP/IP, DNS, DHCP, VPNs, structured cabling and corporate wireless networks
- Application of security best practices, patch management, firewalls, endpoint protection and basic incident response
- Ability to create automation scripts in PowerShell, Python or Bash
- Experience with consultative support, ticket management (SLA) and specialized technical support
- Microsoft certifications (AZ-104, MS-900 or similar) are desirable
- Networking (CCNA) or Security (CompTIA Security+) certifications are desirable
- Knowledge of ITIL / COBIT is desirable
- Google technology certifications are desirable
- Proactivity and ability to solve complex problems
- Good communication and resilience when dealing with end-user support
- Organization and focus on technical documentation
Benefits:
- Health and Dental Insurance
- Home Office Allowance
- Meal Allowance
- Paid Vacation
- Day Off on your birthday
- Health and Wellness Program
- Individual Development Program (IDP)
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