Inside Sales Representative
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Job Description
Digital Sales Representative acquiring nonprofit customers and selling Twilio communications API solutions. Managing sales cycles, forecasts, and customer growth across the social impact market.
Responsibilities:
- Acquire net new customers and manage entire sales cycles to drive new revenue while maintaining high customer satisfaction
- Serve accounts across community and social services, healthcare, traditional NGOs, humanitarian aid, credit unions, and other nonprofit customers
- Understand customers’ business and technical requirements
- Design solutions using Twilio’s communications API platform for specific use cases
- Collaborate with Sales, Sales Development, Marketing, Product, Engineering, and Support teams
- Advise customers on digital communication strategies and help them get started on the Twilio platform
- Generate and maintain accurate sales pipelines and forecasts in Salesforce
- Execute automation strategies for high-volume customer service while maintaining NPS and preventing churn
- Drive deals forward, remove obstacles, recommend solutions, and improve processes
- Develop expertise in the social impact and nonprofit market
- Explain complex technical and financial details simply
- Balance competing priorities and manage multiple projects and deals
Requirements:
- At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance
- Understanding of, or interest in understanding, the cloud computing/communications business model
- Excitement for selling to a technical audience using a solution-oriented approach
- Technical solutions selling experience
- Strong written and verbal communication skills
- Demonstrated track record of managing forecasts
- Analytical account development strategy based on using data to find opportunities and prove value
- World-class organization, prioritization, and documentation skills
- Entrepreneurial mindset
- Deep personal interest in the social impact market and dedication to making a positive difference
- High adaptability and comfort with rapid-paced environments, ambiguity, and change
Benefits:
- Competitive pay
- Generous time off
- Ample parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Support for employee volunteering and donation efforts
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