Inside Sales Representative
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Job Description
Inside Sales Representative growing customer accounts and revenue for Xylem’s water-treatment solutions. Generating leads, managing accounts, processing orders, and meeting sales targets remotely.
Responsibilities:
- Identify potential leads through market research and networking
- Cold call and email prospects
- Qualify leads and schedule appointments
- Build and maintain relationships with existing and potential customers
- Follow up with previous customers
- Respond to customer inquiries and provide product information
- Conduct product demos and presentations
- Create and customize sales presentations
- Communicate pricing and negotiate deals
- Identify upselling and cross-selling opportunities
- Monitor customer satisfaction and address issues
- Collaborate with other departments to meet customer needs
- Enter and process customer orders accurately
- Coordinate with logistics and shipping departments for timely delivery
- Communicate order updates and delays
- Handle order changes and returns
- Track and analyze sales data
- Prepare sales reports and provide management updates
- Recommend improvements to sales strategies
- Monitor and meet sales targets and goals
- Provide customer service and resolve complaints
- Develop product and industry knowledge
- Educate customers on product features and benefits
- Adapt to new product releases and updates
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts
- Strong analytical skills with the ability to interpret complex data
- Proficiency in sales tools and software (e.g., SalesForce, CRM systems)
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively with cross-functional teams
- Strong negotiation and closing skills
- Knowledge of market research and competitive analysis techniques
- Ability to develop and implement sales strategies and plans
Benefits:
- Medical plans
- Dental plans
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
- Inclusion and belonging initiatives
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