Installation Engineer
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Job Description
Installation Engineer for AirStrip completing installations, configurations, and testing of software for healthcare clients. Engaging with customers and providing tier 2 technical support.
Responsibilities:
- Perform initial installation, configuration, and testing of AirStrip Generally Available software at customer sites
- Complete required installation and validation checklists and documentation for new installations and upgrades
- Participate as project team member with Delivery Project Management Office for installations and work orders
- Assist with determination of customer technical architecture and required work to enable Airstrip products to work safely and effectively in customer environment
- Perform updates, upgrades, and patches to Airstrip software in place at customer sites
- Provide Tier 2 support to customers and partners regarding Airstrip and partner software installation and operation
- Provide after hours (24/7/365) installation and support as required by needs of the business
- Engage with Airstrip Development teams to transition new software and software versions into production
Requirements:
- Bachelor's degree in a related field (commensurate professional experience in a similar role will be alternatively considered)
- Certifications: Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
- 2-4 years of previous experience working in technical/server support, or related Healthcare Information Technology experience
- Interacting with healthcare IT vendors and hospital IT staff on technical issues
- Experience leading, managing, or being an escalated resource for other technical staff
- 2-4 years of previous experience working with HL7 messaging standard and HL7 interfaces, & DICOM interfaces
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