Insurance Customer Service Representative
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Job Description
Remote Customer Service Representative assisting with client inquiries and documentation for insurance agencies. Requires P&C license and 2 years of insurance customer service experience.
Responsibilities:
- Handle inbound client calls, emails, and service requests
- Assist with policy changes, billing questions, renewals, and general inquiries
- Document all activity accurately within the agency’s management system
- Maintain daily accountability tracking including: Incoming and outgoing calls, Alerts worked (critical and standard), Notes completed and tasks resolved
- Communicate professionally with agency staff and iStaff Pros management
- Follow agency workflows, procedures, and service expectations
- Maintain confidentiality and professionalism at all times
Requirements:
- Active Property & Casualty (P&C) insurance license
- Minimum 2 years of insurance customer service or agency office experience
- Ability to pass a background check
- Dedicated home office with reliable internet
- Strong phone presence and written communication skills
Benefits:
- Paid Time Off and paid holidays
- Life insurance benefits
- License reimbursement
- Fully remote, work-from-home position
- Long-term placement with established agencies
- Ongoing support and management through iStaff Pros
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