Internal Investigator
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Job Description
Internal Investigator protecting ALO’s yoga and lifestyle retail operations from fraud, theft, and policy violations. Analyzing retail data, conducting interviews, preserving evidence, and coordinating recovery and prosecution.
Responsibilities:
- Conduct timely, objective, and thorough investigations into employee theft, fraud, dishonesty, policy violations, and other internal-risk matters across ALO stores and operational locations
- Identify, develop, and manage investigations involving employee theft, fraudulent returns, gift card and refund fraud, cash-loss activity, policy violations, confidential-information incidents, and other misconduct
- Use exception-based reporting and investigative tools to identify patterns, prioritize risk, build case leads, and determine investigative scope
- Leverage AI-enabled tools to develop internal case dashboards and trend analyses while maintaining data accuracy, confidentiality, and human review
- Analyze transaction, refund, gift card, employee credential, schedule, video-surveillance, RFID, ecommerce, and other operational data to corroborate allegations and quantify loss
- Conduct internal investigative interviews using a non-accusatory, fact-based approach; obtain written statements, admissions when applicable, and repayment documentation
- Maintain Wicklander-Zulawski interview standards and ensure interviews comply with ALO policy and applicable law
- Prepare case reports and executive summaries distinguishing substantiated, unsubstantiated, potential, and admitted case values
- Safeguard and organize video, transactional records, RFID data, witness information, statements, and other evidence
- Coordinate investigation planning, interview logistics, and post-interview actions with HR, Asset Protection, Retail leadership, and Legal
- Support restitution and recovery efforts and submit cases to ALO-approved restitution vendors
- Prepare law-enforcement referral packages and support prosecution decisions when approved
- Provide confidential investigative updates to business partners on a need-to-know basis
- Identify control gaps and recommend corrective actions for credential security, POS/mobile-POS, gift cards, inventory handling, and process compliance
- Support training and awareness initiatives for reporting quality, evidence preservation, and internal-risk prevention
- Manage multiple investigations while meeting case-quality, confidentiality, and turnaround expectations
Requirements:
- 5+ years of internal investigations, Asset Protection, Loss Prevention, corporate security, or comparable investigative experience; multi-unit retail experience strongly preferred
- Demonstrated experience using exception-based reporting to identify, investigate, and resolve employee theft, fraud, return abuse, cash loss, or similar internal-risk matters
- Current Wicklander-Zulawski (WZ) interview certification
- Demonstrated experience conducting employee investigative interviews and preparing clear written statements and investigative reports
- Experience reviewing and synthesizing video surveillance, POS and mobile-POS activity, transaction records, inventory/RFID data, schedules, and ecommerce or customer-order data
- Working knowledge of evidence handling, investigative documentation, restitution practices, and law-enforcement referral processes
- Strong written and verbal communication skills, including the ability to explain complex findings clearly to executive and field audiences
- High degree of integrity, sound judgment, discretion, and ability to handle highly sensitive and confidential information
- Ability to travel as business needs require, including periodic overnight travel; ability to conduct interviews in person and remotely
- Bachelor’s degree in Criminal Justice, Business, Security Management, or a related field, or equivalent relevant experience
- Experience with retail exception-based reporting platforms (Appriss, Aspect, Agellance, etc.)
- Experience with Shopify or comparable ecommerce platforms and retail inventory/RFID systems
- Experience supporting civil recovery, restitution, or criminal prosecution workflows
- Professional certifications such as CFI, LPC, CFE, or related investigative credentials
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