T&S Investigator
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Job Description
Trust & Safety Investigator protecting Clipboard’s app-based healthcare staffing marketplace. Investigating incidents, assessing risks, and improving platform safety for customers and partners.
Responsibilities:
- Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions
- Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions
- Develop and implement safety initiatives, tools, and processes to reduce incidents and strengthen platform integrity
- Shape and uphold marketplace safety norms through clear policy development and recommendations
- Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes
- Assess safety and compliance risks; design strategies to close gaps and prevent recurrence
- Monitor and report on safety and compliance metrics; analyze trends and recommend data-driven improvements
- Serve as a subject-matter expert on Trust & Safety policies, providing internal and external guidance
- Continuously improve the incident reporting and investigation workflow
- Communicate with customers and partners professionally and urgently to ensure high-quality resolutions
- Stay current on product updates to ensure accuracy and consistency across safety operations
- Complete the application, case study, case study interview, Head of Operations interview, and culture interview stages
Requirements:
- Ability to resolve customer incidents with empathy and action
- Impeccable judgment and ability to make tough decisions
- Exceptional written and verbal communication skills
- Ability to handle ambiguous situations with sound judgment
- Ability to identify potential risks and diffuse situations
- Leadership, motivation, self-direction, and initiative
- Ability to work independently and stay organized
- Detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- Preferred: 3+ years in a customer-facing role
- Preferred: 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields
- LVN or RN is a big plus
- Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data
- Must be authorized to work in the country of residence
- Must be a US taxpayer
Benefits:
- Remote-first flexibility to work from many places
- Fast-paced startup environment with opportunities for curiosity, independence, and growth
- Skills-based hiring process focused on real-world problem-solving ability
- Opportunity to make a significant impact on customers on both sides of the marketplace
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