IT QA Manager
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Job Description
IT QA Manager leading people, governance, testing, and automation across Guild Mortgage’s home-financing technology. Driving quality outcomes, delivery confidence, and customer-focused software delivery.
Responsibilities:
- Provide direct people leadership for QA professionals, including performance management, coaching, development, feedback, and accountability
- Set expectations for quality, execution, ownership, communication, professional standards, and delivery partnership
- Assign work, establish priorities, and manage team capacity
- Coach team members in testing capability, technical judgment, automation understanding, leadership skills, and professional effectiveness
- Identify high-potential employees and create opportunities for expanded responsibility and career growth
- Build succession plans, bench strength, and long-term capability for critical QA roles
- Forecast staffing, capacity, and skill needs and recommend hiring, development, contractor, or resource planning actions
- Own quality outcomes across assigned products, teams, initiatives, or functional domains
- Ensure disciplined planning, execution, risk management, defect management, release readiness, and quality practices
- Make release readiness recommendations based on quality indicators, business impact, customer risk, and production stability
- Identify, mitigate, and escalate risks affecting customers, business operations, delivery confidence, or production outcomes
- Own adoption and execution of the QA automation strategy
- Establish expectations for automation coverage, reliability, maintainability, delivery integration, ownership, and measurable value
- Evaluate automation strategy, coverage, effectiveness, maintainability, and return on investment
- Establish, enforce, and improve QA standards, governance, operating models, delivery expectations, and quality practices
- Use metrics, trends, quality indicators, and feedback loops to identify risks, root causes, and improvement opportunities
- Serve as the primary QA leader for Development, Product, and Business stakeholders
- Partner across the software delivery lifecycle to improve requirements clarity, planning effectiveness, risk identification, testability, and delivery readiness
- Resolve ambiguity, ownership gaps, competing priorities, and cross-team issues
- Lead adoption of new practices, operating models, tools, and organizational changes
- Communicate status, risks, quality indicators, customer impact, and readiness decisions
- Manage up to 15 IT Quality Assurance Analyst direct reports and multiple indirect reports
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required
- Minimum six years of experience in QA role(s)
- At least two years spent in a manager-level role(s) required
- Minimum two years of supervisory experience preferred
- Experience leading QA professionals and achieving results through teams
- Experience leading testing efforts across complex initiatives, portfolios, or delivery areas
- Strong understanding of enterprise testing practices, automation strategies, operating models, delivery frameworks, and quality governance
- Experience leading teams that use test automation and integrating automation into delivery practices
- Experience evaluating automation effectiveness, establishing automation expectations, and holding teams accountable for automation outcomes
- Experience with backend, API, data validation, or Microsoft SQL Server testing practices preferred
- Excellent verbal and written communication skills required
- Ability to work in a fast-paced, metrics-driven environment
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Commitment to company values
- Ability to operate standard office equipment and keyboards
- Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
- Work primarily during Monday–Friday business week
- Travel 5% or less
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- LTD insurance
- 401(k) with employer match
- Competitive compensation
- Pleasant work environment
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