IT Support – Operations Specialist
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Job Description
IT Support & Operations Specialist managing infrastructure, SaaS, and user support for Social Discovery Group’s global social platforms. Remote Serbia role covering cloud operations, procurement, and device lifecycle.
Responsibilities:
- Run infrastructure end-to-end, including VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access, monitoring, logging, and backups
- Administer Google Workspace, including accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and migrations
- Own Slack, OpenAI, and other SaaS platforms, including version and system migrations
- Provide L1/L2 IT support for Mac and Windows users on a distributed team
- Handle onboarding, offboarding, remote laptop setup, and device lifecycle management
- Negotiate with vendors, manage procurement, and control payments for cloud resources, licenses, and invoices
- Physically set up rooms for occasional offline stations, including laptops, microphones, and sound equipment
Requirements:
- 5+ years of experience as a sysadmin or in IT operations
- Hands-on Google Workspace administration, including domain migration
- Hands-on experience with Slack, Confluence, Jira, and SSO/2FA platforms such as Okta, Google, or Azure AD
- Working knowledge of at least one public cloud: AWS, GCP, or Azure
- Knowledge of on-premises infrastructure basics: DNS, DHCP, VPN, VLAN, and firewalls
- Experience building and testing backups
- Strong understanding of mail security: SPF/DKIM/DMARC
- Direct experience with vendor management and procurement, including contracts, invoices, and renewals
- English proficiency at B1+ level
- Russian proficiency at B1+ level
- Scripting with bash, Python, or PowerShell is a plus, not a requirement
Benefits:
- Remote opportunity to work full-time
- Vacation 28 calendar days per year
- 7 wellness days per year
- Bonuses up to $5000 for recommending successful applicants
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits, including up to $1,000 gross per year per employee toward self-purchased health insurance or doctor’s fees when not eligible for corporate medical insurance
- Equipped workplace and necessary equipment in offices or co-working locations
- Reimbursement of workplace costs up to $1,000 gross once every 3 years in other locations
- Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.
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