IT Support Specialist, French, Technology
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Job Description
IT support specialist resolving technical issues and managing service tickets for French-speaking customers. Supporting DATAGROUP’s German IT services through remote, customer-focused technical assistance.
Responsibilities:
- Act as the first point of contact for addressing customers’ technical challenges
- Provide customers with fast and competent support
- Document and classify tickets in the ticketing system
- Manage and administer requests in the ServicePortal (Monday to Friday, between 6:00 a.m. and 6:00 p.m.; maximum 5 days per week and 8 hours per day)
- Forward tickets to second-level support teams
- Manage and monitor tickets in accordance with service level agreements (SLAs)
- Provide friendly and competent support to French-speaking customers
Requirements:
- IT background through completed IT training, a completed degree in IT, or professional experience in an IT service desk role
- Customer-focused and service-oriented approach to work
- Quick learner with strong comprehension skills
- Structured approach to work
- Excellent communication skills and strong command of language
- Very good German language skills, both written and spoken
- Very good English language skills (B2), both written and spoken
- Very good French language skills (B2), both written and spoken
- Ability to support French-speaking customers clearly and competently
Benefits:
- Permanent employment on a full-time or part-time basis
- Generous home-office policy with state-of-the-art IT equipment
- Location-independent remote work possible
- Subsidy toward prescription computer glasses
- Weekly exercise program
- Bike leasing program
- Regular provision of fresh fruit and vitamins
- Support for sports and fitness activities
- Germany-wide public transport ticket for €35
- Personalized onboarding from experienced professionals
- Feel-good management
- Free professional development opportunities
- Various additional benefits
- Company breakfasts
- Celebrations and team events
- High appreciation, with short communication and decision-making channels
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