IT Help Desk Technician
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Job Description
IT help desk technician providing first- and second-level support for Acronis’s integrated cyber protection platform. Troubleshooting systems, managing assets, and supporting IT projects remotely in Spain or Italy.
Responsibilities:
- Offer first- and second-level technical support to end-users experiencing hardware, software, networking, and computer technology issues
- Diagnose and resolve technical problems remotely or in person
- Prioritize and schedule issues and document solutions using the Service Desk platform
- Escalate problems to appropriately experienced technicians when necessary
- Ensure proper functioning of computer systems through regular checks, updates, and upgrades
- Communicate with customers to understand problems and provide clear guidance and solutions
- Take responsibility for IT-related projects, managing timelines and deliverables
- Set up and configure new hardware and software for end users
- Contribute to the operational permanent control framework for regulatory compliance
- Perform initial hardware diagnostics and coordinate repairs or replacements with the Service center
- Develop and update support procedures and documentation
- Manage IT assets
- Travel occasionally for IT department needs
Requirements:
- 2-3 years of relevant experience in troubleshooting, technical support, and networking issues
- Proficiency in Windows OS, macOS, remote desktop support tools, and hardware repairs
- Solid understanding of network protocols, security systems, and Microsoft Office 365
- Strong communication, problem-solving, and customer service skills
- Ability to document processes clearly and attention to detail
- Ability to work well in a team environment
- Project management skills to handle IT-related projects
- Working knowledge of a range of diagnostic utilities
- Upper-intermediate English (written and verbal)
- Submit resume and application in English
- Successful completion of applicable criminal, education and identity background checks
Benefits:
- Full-time employment
- Equal opportunity employment
- Applicable criminal, education and identity background checks as part of employment offers
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