L2 Network Engineer
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Job Description
L2 Network Engineer supporting Azure, firewall, VPN, and connectivity infrastructure. Resolving client network incidents for a growing technology and managed services provider.
Responsibilities:
- Take ownership of network support and infrastructure across client environments
- Troubleshoot network issues across LAN, WAN, VPN, and firewall environments
- Support connectivity for remote users and field-based teams, including iPads and mobile devices
- Configure, maintain, and support network infrastructure
- Investigate and resolve connectivity and network performance issues
- Support Microsoft Azure networking environments
- Configure and troubleshoot VNets, connectivity, and related networking components
- Assist with maintaining reliable connectivity across cloud and client environments
- Monitor network performance and proactively identify potential issues
- Resolve network outages efficiently and minimise service disruption
- Collaborate with Systems Engineers on broader technical incidents
- Support escalations and critical network outages
- Maintain clear communication throughout incidents and resolutions
Requirements:
- Strong experience working within an MSP environment
- Practical experience with Microsoft Azure, particularly Azure networking components
- Experience supporting Microsoft 365 environments
- Hands-on experience with RMM/PSA platforms such as Kaseya, N-able, or similar
- Strong knowledge of firewalls, routing, and switching
- Experience configuring and troubleshooting VPNs
- Solid understanding of DNS, DHCP, and core networking principles
- Experience with Azure VNets, NSGs, and connectivity
- Strong verbal and written communication skills
- Excellent analytical and problem-solving abilities
- Ability to remain calm and methodical during outages and critical incidents
- Confidence explaining technical issues clearly to non-technical users
- Proactive approach focused on preventing recurring issues
- Strong ability to collaborate with other technical teams during incidents
- High level of accountability and ownership
Benefits:
- Get paid in Australian Dollars
- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance to build your ideal workspace
- Internet allowance
- Gym & wellness allowance
- Regular team events & engagement activities
- Diji Assist mental health and counseling support
- Reimbursement for industry certifications
- Open-door culture where ideas and feedback matter
- Flexible work — home or office
- Rewards and recognition
- Christmas and financial year-end parties
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