Lead Deployment Engineer
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Job Description
Lead Deployment Engineer at Array driving enterprise SaaS implementations and collaborating across teams. Focused on quality, timelines, and client delivery in a remote-first environment.
Responsibilities:
- Lead 8-12 enterprise deployments quarterly, driving $10M+ in eARR with ownership of quality, timelines, and outcomes.
- Define end-to-end implementation strategy, managing complex integrations, stakeholder alignment, and risk.
- Optimize deployment frameworks by identifying inefficiencies and implementing scalable, automated solutions and tooling.
- Strategically partner with Engineering and Product, influencing the roadmap with client insights and technical feedback.
- Lead cross-functional execution across Sales, CS, Product, and Engineering for seamless customer lifecycle delivery.
- Institutionalize best practices via scalable documentation, playbooks, and knowledge systems to elevate team consistency.
- Support organizational scalability by forecasting capacity, mitigating pipeline constraints, and reducing future eARR risk.
- Leverage AI as a core layer for accelerating solution design, implementation, and continuous deployment improvement.
Requirements:
- 7–10+ years in deployment, implementation, solutions engineering, or systems architecture (SaaS/enterprise software).
- Led complex, multi-stakeholder enterprise implementations, including API, SDK, and cloud integrations.
- Deep technical skills; credibly engages engineering while translating business needs into scalable solutions.
- Drove operational excellence via process, automation, and tooling, measurably improving deployment velocity and quality.
- Influenced senior cross-functional teams (Product, Engineering) to shape decisions and align efforts.
- Ability to independently scope, prioritize, and execute in ambiguous, high-growth environments; expected rapid ownership and impact within 60 days.
- Clear understanding of deployment's commercial impact on revenue and retention.
- Strong viewpoint on AI as a fundamental shift, habitually integrating it into workflows for leverage and output.
Benefits:
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses
- Summer Fridays (half-day Fridays) typically from late May to the end of August
- AnniversArray Kits for work anniversaries
- Commuter benefits for those who choose to go into our New York City or San Francisco office spaces
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