Level 3 Engineer, Microsoft 365 Specialist
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Job Description
Level 3 Engineer strengthening Microsoft 365, RMM, PSA, and security systems for a South Australian managed services provider. Delivering advanced technical support across small-business client environments.
Responsibilities:
- Design, configure, and continuously improve internal IT systems, tools, and service-delivery capabilities
- Build and administer RMM environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities
- Configure and enhance PSA platforms and operational workflows
- Deliver Level 1, Level 2, and Level 3 technical support, incident triage, and incident management
- Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments
- Configure Microsoft Purview, including data loss prevention and information/document classification
- Implement and maintain Microsoft 365 and SaaS backup solutions
- Support secure administration across multiple Microsoft 365 tenants
- Assess and audit internal and client environments, identify gaps, and implement structured improvements
- Support Microsoft Azure and systems-engineering activities, including virtual machine and terminal-server provisioning
- Configure and support Ubiquiti UniFi networking and Lenovo and HP desktop devices
- Create and maintain technical documentation, implementation records, standards, procedures, and change records
- Apply IT service-management and change-management practices
- Strengthen client environments against cybersecurity standards and controls, including SMB1001 Gold where applicable
- Explore practical applications of AI and automation to improve processes, service delivery, and client outcomes
- Proactively identify priorities and recommend improvements with limited day-to-day direction
Requirements:
- Minimum five years of relevant experience across IT engineering, systems administration, or technical support
- Demonstrated Level 3 capability within Microsoft 365 environments
- Hands-on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview
- Previous experience working within a managed services provider environment
- Ability to design, implement, and support production systems
- Strong Level 1, Level 2, and Level 3 incident triage and incident-management experience
- Experience configuring or improving RMM and PSA platforms and workflows
- Working knowledge of networking, endpoint management, identity, security, backup, and SaaS administration
- Ability to audit technology environments, identify gaps, and deliver structured remediation
- Strong written and verbal English communication skills
- Strong Microsoft 365 administration and security expertise
- Experience with mobile device management, data loss prevention, and information/document classification
- Knowledge of RMM and remote-support platforms
- Experience configuring PSA platforms and service-management workflows
- Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments
- Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices
- Relevant Microsoft certifications or equivalent demonstrable technical capability
- Practical knowledge of IT service management and change management
- Methodical, proactive, self-directed, detail-oriented, and reliable when managing privileged access
Benefits:
- Get paid in Australian Dollars
- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance
- Internet allowance
- Gym & wellness allowance
- Regular team events & engagement activities
- Diji Assist – mental health & counseling support
- Reimbursement for industry certifications
- Open-door culture where ideas and feedback matter
- Flexible work – home or office
- Rewards & recognition
- Christmas and financial year-end parties
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