Licensed Clinician, Behavioral
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Job Description
Licensed clinician providing crisis support, care navigation, and case management for Evernorth Health Services. Delivering telephonic behavioral health care across members’ wellness journeys.
Responsibilities:
- Serve as a consistent clinical point of contact for members throughout their wellness journeys
- Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
- Provide real-time crisis de-escalation, safety planning, and risk management
- Identify biopsychosocial needs and collaborate with members on solutions and next steps
- Develop SMART goals and support healthy lifestyle changes
- Assess readiness to change and implement actions supporting progress through stages of change
- Shepherd members to appropriate clinical care, treatment programs, and community resources
- Educate members about benefit plans, coverage, and care navigation using varied modalities
- Leverage specialized evidence-based curricula across clinical areas
- Research and provide tailored educational and support resources
- Partner with internal colleagues for follow-up, case collaboration, and seamless care transitions
- Balance real-time queue work with out-of-queue case management responsibilities
- Maintain diplomacy, empathy, and professionalism in difficult conversations
- Comply with HIPAA, confidentiality, compliance, and clinical documentation standards
- Manage multiple health records and systems to document interactions and progress accurately
- Communicate effectively in verbal and written formats
- Take telephonic calls and scheduled calendar appointments in a 24/7/365 clinical support environment
Requirements:
- Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization
- Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
- Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred
- Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
- Experience working in or with managed care environments preferred
- Experience with direct member communication, written and verbal; telephonic counseling/coaching preferred
- Required to obtain AAS Crisis Specialist Certification within the first year of employment
- EAP experience and CEAP certification preferred but not required
- Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
- Proven administrative abilities, with strong computer and software application skills
- Ability to work a minimum of 40 hours per week, including rotating shifts, weekends, and holidays
- Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload if working remotely
Benefits:
- Annual bonus plan eligibility
- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work arrangement, subject to internet requirements
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