Manager, Inside Sales
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Job Description
Inside Sales Manager overseeing Enrollment Advisors in Pennsylvania and Virginia. Developing sales strategy and processes to convert inbound leads into enrolled participants.
Responsibilities:
- Lead and coach a pod of Enrollment Advisors (ISRs) across Pennsylvania and Virginia
- Conduct daily coaching sessions including live call reviews, objection handling practice, and pipeline hygiene enforcement
- Build the inside sales playbook from scratch: call guide, lead SLA framework, objection handling library, and close methodology
- Own end-to-end conversion metrics: speed to first contact, lead-to-qualified rate, qualified-to-close rate, and lead-to-enrolled-participant rate
- Serve as the primary liaison to the Salesforce/CRM implementation team.
Requirements:
- Bachelor’s degree in business, communications, healthcare administration, or related field.
- Background in a complex, consultative sale requiring buyer education prior to decision (benefits, insurance, healthcare enrollment, or equivalent) required.
- Experience recruiting and hiring inside sales reps, including screening for close capability.
- Ability to design and manage a tiered lead queue and enforce prioritization discipline across a team.
- CRM proficiency; ability to define system requirements from the sales team's perspective.
- Strong written and verbal communication — able to present conversion data clearly to executive leadership.
Benefits:
- Occasional travel within the continental United States
- Health insurance
- Professional development opportunities
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