Medical Central Scheduling Call Center Representative
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Job Description
Central Scheduling Call Center Representative responsible for scheduling patient appointments in a medical practice. First point of contact for patients, coordinating schedules and ensuring accurate data entry.
Responsibilities:
- Answer inbound calls promptly and courteously, providing scheduling support to patients.
- Schedule, reschedule, and cancel appointments across various departments and specialties using electronic health record (EHR) and scheduling systems.
- Verify insurance eligibility and obtain necessary authorizations or referrals when required.
- Confirm appointments and provide pre-visit instructions to patients.
- Coordinate appointment times based on provider availability, patient needs, and clinic flow.
- Accurately enter and update patient demographic and insurance information.
- Maintain compliance with HIPAA and all applicable federal and state regulations.
- Collaborate with clinical staff to ensure seamless patient care and scheduling accuracy.
- Address patient inquiries and escalate issues as needed to the appropriate department.
- Perform daily appointment audits to ensure accuracy and resolve discrepancies.
Requirements:
- High school diploma or equivalent required.
- 1–2 years of experience in medical scheduling or front office healthcare setting preferred.
- Familiarity with medical terminology, EHR systems (e.g., eClinicalWorks), and insurance verification processes is a plus.
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