Medical Front Office Coordinator – AI Model Training

Posted 1ds ago

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Job Description

Medical Front Office Coordinator reviewing AI interactions for a healthcare client. Temporarily evaluating workflows and patient experiences in AI-driven communications.

Responsibilities:

  • Review AI-handled patient phone calls and interactions
  • Evaluate workflow accuracy and patient communication quality
  • Assess common front office scenarios including:
  • Appointment scheduling and rescheduling
  • Medication refill requests
  • Payment collection and billing inquiries
  • Insurance-related questions
  • Patient intake and registration workflows
  • Identify workflow gaps and opportunities for improvement
  • Provide structured feedback to the project team

Requirements:

  • Minimum 2 years of healthcare front office experience
  • Experience in one or more of the following specialties:
  • Dental
  • Optometry
  • Pain Management
  • Dermatology
  • Strong understanding of patient scheduling and front office operations
  • Excellent communication and organizational skills
  • Comfortable reviewing recorded calls and documenting feedback

Benefits:

  • Location: Remote (United States Only)
  • Commitment: 4 Weeks (around 10h per week)
  • Contract Type: Temporary Independent Contractor (1099)
  • Compensation: Competitive hourly compensation based on experience