Customer Service Representative
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Job Description
Kundenservice-Sachbearbeiter für Energieversorger und Stadtwerke. Bearbeitung von Rechnungen, Verträgen, Zählerständen und Kundenanfragen im 100-%-Home-Office.
Responsibilities:
- Adjust advance payments and record meter readings
- Maintain bank details and other customer master data
- Answer questions about invoices and contracts
- Process move-ins and move-outs
- Record powers of attorney and update customer data
- Advise customers on suitable products and tariffs
- Handle customer inquiries by phone and in writing
Requirements:
- Excellent German language skills, both written and spoken
- Confident use of PCs, the internet, and standard applications
- Fast learner with strong reading and listening comprehension
- Strong communication skills and a service-oriented approach
- Initial experience in customer service or telephone-based customer support
Benefits:
- Permanent employment contract
- 100% remote work – we provide the required technical equipment
- Shift-based working hours from Monday to Friday between 7:00 a.m. and 5:15 p.m.
- 26 days of annual leave, increasing with length of service
- Comprehensive onboarding through the internal academy
- Extensive employee discounts and referral program
- Company pension scheme and occupational health management
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