Network Analyst – Junior
Posted 1ds ago
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Job Description
Analista júnior atendendo incidentes e diagnosticando redes de provedores e operadoras na IPV7. Executando procedimentos, consultas e configurações acompanhadas em ambientes críticos.
Responsibilities:
- Respond to, record, and follow up on incidents and requests related to network infrastructure
- Perform initial triage of connectivity failures, outages, latency, packet loss, and service degradation
- Perform diagnostics using tests, queries, logs, alarms, and device information
- Analyze interfaces, IP addressing, MAC and ARP tables, routes, utilization, and errors according to procedures
- Support configurations and maintenance of routers, switches, and other equipment, under technical supervision
- Execute standardized procedures and low-complexity changes following team guidance
- Document evidence, actions taken, and results in the tickets
- Escalate to analysts, customers, carriers, and vendors according to escalation flows and SLAs
- Monitor maintenance windows and support validation testing
- Keep documentation, diagrams, inventories, and knowledge bases up to date
- Participate in training and knowledge-sharing activities
- Identify recurring incidents, risks, and improvement opportunities
Requirements:
- Solid foundation in networking and interest in developing skills in ISP and carrier environments
- Fundamentals of TCP/IP, OSI and TCP/IP models, IPv4, IPv6 and subnetting
- Basic knowledge of switching: VLANs, trunks, MAC tables, STP, and link aggregation
- Basic knowledge of static and dynamic routing, especially OSPF and BGP
- Ability to interpret addressing, routes, interfaces, latency, packet loss and availability
- Familiarity with ping, traceroute, MTR, nslookup/dig and SSH access
- Basic experience configuring and querying devices via the command line
- Basic knowledge of DNS, DHCP, NAT, SNMP, Syslog and Linux
- Availability to work shifts, on-call duties, or scheduled maintenance windows
- Experience, internships, or hands-on practice in support, infrastructure, networking or telecommunications is valued
- Introductory courses or certifications in networking, Linux or telecommunications are a plus
Benefits:
- Continuous development
- Technical mentoring
- Support and incentives for training and relevant certifications

















