Network Support Engineer
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Job Description
Network Support Engineer working with VyOS, developing and optimizing networking solutions. This role involves collaboration and oversight of networking features within a diverse environment.
Responsibilities:
- Develop new features and optimize existing code for VyOS, ensuring efficient and maintainable implementations.
- Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals.
- Create technical content, including solution briefs, datasheets, and graphical materials, tailored to address specific networking use cases and technical requirements.
- Design, deploy, and configure network infrastructures using VyOS and other networking equipment to meet project objectives and performance standards.
- Design and deploy PoC scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution viability for customer-specific requirements.
- Diagnose and resolve network performance, security, and connectivity issues, utilizing advanced debugging and analysis tools.
- Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports for development resolution.
- Conduct functional, performance, and regression testing for VyOS features and fixes, creating and maintaining detailed test documentation.
- Develop and manage automated test frameworks for repetitive test cases, enhancing testing accuracy and efficiency.
- Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and outcomes.
- Conduct interoperability testing with third-party systems to ensure seamless integration of VyOS into diverse networking environments.
- Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation to support internal and external stakeholders.
Requirements:
- Strong understanding of networking protocols such as BGP, OSPF, VPNs, and firewalls.
- Hands-on experience with VyOS or other open-source networking platforms.
- Proficiency in scripting languages like Python or Bash for automation and testing.
- Strong troubleshooting and problem-solving abilities in complex network environments.
- Experience with network performance tuning and security best practices.
- Familiarity with software-defined networking (SDN) and cloud networking principles.
- Ability to develop and execute test cases for network functionality and performance.
- Excellent written and verbal communication skills for technical documentation and collaboration.
- Strong ability to analyze packet captures, system logs, and debugging outputs.
- Japanese conversational level
- Minimum 5 years of experience in networking, system administration, or network security.
- Experience working with VyOS, open-source network operating systems, or enterprise-grade networking solutions.
- Prior experience in feature validation, troubleshooting, and debugging network-related issues.
- Hands-on experience with virtualization platforms (VMware, KVM, Hyper-V) and cloud networking (AWS, GCP, Azure).
- Experience conducting Proof of Concept (PoC) demonstrations and documenting technical findings.
- Familiarity with CI/CD pipelines and automated testing frameworks for networking products.
Benefits:
- Fully Remote Work: This 100% remote position allows you to work anywhere.
- Flexible Work Schedule: We offer a flexible work schedule that allows you to manage your time while ensuring effective collaboration across our globally distributed teams.
- Vacation: Enjoy 20 days of annual paid vacation
- National Holidays: You are entitled to up to 10 days of paid leave for recognized national holidays.
- Sick Leave: is provided in accordance with company policy
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