Support Engineer – Middle
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Atlassian Support Engineer maintaining SOFTSWISS Jira, JSM, and Confluence platforms. Configuring workflows, permissions, automation, integrations, and internal service processes.
Responsibilities:
- Support and develop Jira Software, Jira Service Management, and Confluence Data Center
- Configure Jira projects, workflows, transitions, conditions, validators, post-functions, fields, screens, schemes, roles, and notifications
- Develop Jira Service Management portals, request types, forms, queues, SLAs, approvals, routing, and automated related-issue creation
- Manage Jira and Confluence groups, roles, permission schemes, issue security, space permissions, and page permissions
- Investigate ticket, comment, and data visibility issues
- Build and maintain Automation for Jira rules and ScriptRunner/Groovy solutions
- Support REST API, webhook, JSON, Slack, email, and connected-system integrations
- Investigate Jira, Confluence, and app issues by reproducing problems, reviewing configurations and logs, and analyzing automation results
- Escalate issues to senior engineers or connected-system owners when needed
- Own requests through confirmed resolution by clarifying requirements, coordinating changes, verifying scenarios, documenting solutions, and coordinating stakeholder validation
- Improve service management workflows, integrations, processes, and platform configurations
Requirements:
- At least 2 years of practical Jira administration experience, including Data Center and Jira Service Management
- English at B1+ level for documentation and ticket communication
- Native-level Russian for workplace communication
- Understanding of Jira Cloud and Confluence Cloud, with hands-on experience working with both platforms
- Solid understanding of workflows, schemes, screens, field configurations, project roles, and permission models
- Ability to account for configurations shared across multiple projects
- Practical experience configuring JSM request types, forms, portals, queues, SLAs, and customer access
- Experience administering Confluence spaces, pages, groups, restrictions, and troubleshooting access issues
- Ability to create and troubleshoot Automation for Jira rules and use JQL and smart values
- Practical ScriptRunner experience: reading and modifying existing Groovy scripts, understanding when they run, verifying results, and diagnosing errors
- Understanding of REST APIs, HTTP, JSON, and webhooks
- Ability to investigate authentication, service account permissions, integration payloads, and responses
- Basic practical experience with Assets: objects, attributes, relationships, permissions, and using Assets data in Jira processes
- Ability to translate user requests into clear requirements and acceptance criteria
- Ability to identify inconsistencies between descriptions, documentation, and comments
- Ability to track dependencies and deadlines independently, and communicate blockers or plan changes proactively
- Clear communication with technical and business teams
- Careful handling of access permissions, personal data, and public and internal comments
- Advanced Groovy and ScriptRunner experience is nice to have
- Experience creating and maintaining eazyBI reports is nice to have
- Experience with Tempo, BigPicture, Email This Issue, or Smart Checklist is nice to have
- Experience with HiBob–Jira–Tempo, Jira–Slack, Jira–GitLab, or similar integrations is nice to have
- Experience with project or space migrations and consolidation is nice to have
- Experience migrating Jira or Confluence from Server/Data Center to Cloud is nice to have
- Experience supporting SSO integrations with an IAM team is nice to have
Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Similar Jobs
Internal Support Engineer
Internal Support Engineer supporting Atlas Technica employees and Microsoft workplace systems. Improving internal IT operations, automation, security, and employee technology experience.
Technical Support, Tier 1
Tier 1 Technical Support specialist troubleshooting Pentera’s automated security validation platform. Handling tickets, Salesforce support, documentation, and client communication alongside cybersecurity experts.
Technical Support Engineer III – German
Technical Support Engineer troubleshooting APIs, networks, and integrations for Docusign’s intelligent agreement-management platform. Supporting German- and English-speaking customers remotely and escalating complex issues to Engineering.
Support Engineer
Support Engineer resolving developer API, billing, and integration issues for Exa’s AI search engine. Improving AI support workflows and identifying future enterprise customers.
Senior Business Technical Analyst
Senior Business Technical Analyst improving Centene healthcare data systems and member outreach processes. Building Snowflake, SQL, Python, and Databricks pipelines for more accessible healthcare.
Software Support Analyst – Accounting
Analista remoto oferecendo suporte a software contábil da IPM, GovTech brasileira de soluções em nuvem para gestão pública. Atendimento a usuários, solução de dúvidas e identificação de melhorias.
Mid-Level Support Analyst
Analista de Suporte na Aurum, empresa de software jurídico, atendendo clientes do Astrea por chat. Investigação consultiva de problemas e melhoria da experiência do cliente.
Junior Support Analyst
Analista de suporte remoto monitorando chamados e atendendo clientes via Zendesk. Suporte a soluções Maxtrack de rastreamento veicular, telemetria e gestão de frotas.
Technical Support Engineer
Technical Support Engineer investigating incidents and platform issues for Clipboard’s healthcare staffing marketplace. Reproducing bugs, implementing fixes, and improving reliability across APAC.
Technical Support Engineer
Technical Support Engineer investigating platform, product, and data issues for Clipboard’s healthcare staffing marketplace. Handling incidents, implementing fixes, and improving reliability for healthcare workers and facilities.
Legal Assistant / Client Support Analyst – phones
Legal Assistant handling high-volume client calls, emails and case progression. Supporting Juno’s digital residential conveyancing services across England and Wales.
Legal Assistant, Client Support Analyst – Triage
Remote legal assistant supporting clients and legal teams with residential conveyancing. Juno’s digital law firm simplifies and accelerates home buying and selling.
Technical Support Engineer
Technical Support Engineer troubleshooting Tray.ai’s enterprise AI orchestration platform. Investigating APIs, logs, authentication, AI agents, MCP, and Helix applications for US customers.
Junior Customer Support Analyst – Exclusive Position for Candidates with Disabilities
Customer support analyst for Doctoralia, a global healthcare marketplace and SaaS platform. Handling customer requests across phone, email, chat, and WhatsApp while improving service processes.
Business Analyst – Technical, Customer Facing
Remote Business Analyst shaping data product vision, roadmaps, and technical requirements for an IT company. Translating stakeholder needs into Agile delivery-ready work for data engineering teams.
Technical Support Engineer
Technical Support Engineer resolving complex customer system issues for MDClone’s international healthcare technology platform. Managing support cases, diagnostics, escalations, and technical documentation remotely.
Senior Product Support Engineer
Senior Product Support Engineer resolving complex incidents across Bidgely’s AI-powered clean-energy platform. Leading technical escalations, automation, monitoring, RCAs, and support-engineer mentoring.
Support Engineer
Deployment Strategist growing partner ecosystems for Onboarded’s hiring and compliance engine. Launching integrations, enabling partners, and driving customers live and ecosystem revenue.
ISP Support Technician
Remote Level 1 IT support technician resolving hardware, software, connectivity, and account issues. Providing phone, email, and chat support for TEKsystems customers.
ISP Support Technician
Remote Level 1 IT support technician resolving hardware, software, account, and connectivity issues for TEKsystems. Documenting tickets and escalating complex problems to higher-level support teams.