Patient Engagement Specialist, Research and Clinical Trials
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Job Description
Patient Engagement Specialist at Scene Health improving medication adherence for chronic conditions via a mobile app. Engaging with study participants, supporting research studies and clinical trials.
Responsibilities:
- Completes daily reviews of all patient video submissions when ingesting medications, and responds as appropriate per engagement and escalation protocols, and documents actions taken
- Updates and maintains a database of patient-level notes daily
- Conducts data entry, data quality check, and data reconciliation exercises to ensure consistent documentation
- Conducts technical training with study sites to help patients use Scene Health’s mobile application and to resolve technical challenges when using the web platform
- Prepares written reports and maintains records of program monitoring activities
- Works collaboratively with a cross-functional team to identify, develop, evaluate, and refine new processes and features of the Scene Health program
- Provides management with patient feedback and/or recommendations for program and product improvement
- Other duties as assigned
Requirements:
- 3-5 years of related experience
- High school diploma
- Excellent oral and written communication skills
- Strong interpersonal skills
- Proficiency with database systems and mobile applications
- Bilingual in English and Spanish.
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