Patient Finance Counselor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Financial Counselor resolving patient payments and billing issues for Banyan Treatment Centers’ addiction and mental health programs. Supporting accurate accounts receivable and compassionate financial guidance remotely.
Responsibilities:
- Collect patient responsibility payments, including deductibles, copays, and coinsurance
- Contact patients and authorized family members to resolve outstanding balances
- Explain financial responsibility, private-pay pricing, and financial terms
- Set up reasonable payment plans when appropriate
- Review and manage accounts receivable to verify accuracy and work balances
- Research and resolve billing inquiries and account questions
- Document actions taken to reconcile balances and support payment resolution
- Identify account discrepancies, including adjustments, write-offs, overpayments, and refunds
- Coordinate with Intake to obtain signed financial documentation
- Verify and update patient demographics and registration information
- Provide professional customer service to patients and insurance representatives
- Maintain confidentiality and comply with federal and state regulations, patient privacy laws, and Banyan policies
- Report to the Patient Relations Manager and collaborate with Intake and Finance teams
Requirements:
- Associate degree required; Bachelor’s preferred, or equivalent relevant experience
- Minimum of 2 years of patient account resolution experience; behavioral healthcare strongly preferred
- Strong understanding of insurance benefit terms and patient financial responsibility
- Excellent organizational skills, attention to detail, and time management
- Ability to work independently and meet deadlines in a fast-paced environment
- Strong written and verbal communication skills with a patient-centered approach
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Familiarity with EHR systems; CollaborateMD, Salesforce, and Kipu preferred
- Knowledge of revenue cycle processes; behavioral health preferred
- Must be able to work EST hours
Benefits:
- Medical, vision, and dental insurance
- Life and disability coverage
- 401(k) with employer match
- Paid time off and holidays
- Wellness incentives
- Employee assistance programs
- Collaborative Revenue Cycle and Intake team
- Professional growth in patient accounts, billing support, and revenue cycle operations
Similar Jobs
Career Counselor
Career Counselor providing bilingual virtual career counseling for Dialogue’s Canadian online healthcare platform. Assessing clients and delivering short-term career planning guidance and resources.
Licensed Behavioral Health UM, RN, SW, Counseling, Psychology
Licensed behavioral health utilization management professional supporting Humana’s healthcare services through clinical reviews, care coordination, and benefit determinations. Remote Louisiana role requiring behavioral health licensure and experience.
Licensed Behavioral Health UM, RN, SW, Counseling, Psychology
Humana behavioral health utilization management professional coordinating medical necessity decisions and care for Louisiana members. Reviewing treatment criteria and communicating with providers in a remote Sunday–Thursday role.
Licensed Behavioral Health UM, RN, SW, Counseling, Psychology
Behavioral health utilization management professional supporting Humana members through clinical reviews and care coordination. Remote Louisiana role requiring licensed nursing or behavioral health expertise.
Personal Financial Counselor
Personal financial counselor supporting military families through counseling, spending plans, and financial education. Providing coverage for military assignments and deployment-related needs in North Dakota.
Virtual Camp Counselor
Virtual Camp Counselor leading music, art, games, and movement activities for Steve & Kate’s online camp. Supervising campers ages 3–12 while promoting safety, wellness, and inclusion.
Counselor – Telehealth
Telehealth Counselor supporting substance use disorder recovery at Pinnacle Treatment Centers. Providing assessments, crisis counseling, treatment planning, referrals, and clinical documentation.
Career-Focused Counsellor
Career counsellor guiding Canadian clients through career change, job search, and holistic resilience coaching. Delivering long-term programs while enrolling clients and tracking progress in CRM.
Licensed Professional Counselor – Virginia
Licensed Professional Counselor providing remote therapy for cancer patients, families, and caregivers. Developing treatment plans, documenting care, and coordinating oncology behavioral health referrals.
Licensed Professional Counselor
Remote West Virginia Licensed Professional Counselor providing therapy to cancer patients, families, and caregivers. Developing treatment plans, documenting care, and coordinating clinical referrals.
Employee Assistance Program – Clinical Counselor
CVS Health EAP Clinical Counselor providing remote crisis counseling, assessments, and resource coordination. Supporting members through video, chat, and phone in a 24/7 call-center environment.
Licensed Professional Counselor
Remote Licensed Professional Counselor providing therapy through Adjuvant’s oncology behavioral health services. Supporting cancer patients, families, and caregivers with treatment planning and counseling.
Academic Support Counselor
Academic Support Counselor guiding high school students at South Carolina Connections Academy, a tuition-free K–12 online public school. Managing placement, graduation planning, dual-credit enrollment, and academic counseling initiatives.
School Counselor
High School Counselor delivering virtual academic, career, and personal/social counseling for South Carolina students. Supporting graduation planning, scheduling, testing, and college/career readiness.
Counseling Specialist – Term of Project
Counseling Specialist supporting counseling administration, transcripts, scheduling, and college-career outreach. Serving students at South Carolina’s tuition-free virtual K–12 school from home.
Board Certified Christian Counselor
Board Certified Christian Counselor providing Christ-centered telehealth counseling through HCO Behavioral Health Services and Elevate Healthcare Group. Supporting individuals, couples, families, and adolescents with emotional, relational, and spiritual concerns.
Licensed Christian Counselor, LPC, LCSW, LMFT
Licensed Christian Counselor delivering evidence-based, faith-integrated telehealth counseling. Serving individuals, couples, families, and adolescents through HCO Behavioral Health Services and Elevate Healthcare Group.
Counselor Education – Clinical Faculty
Counselor education clinical faculty teaching online master’s and Ph.D. counseling courses at Adams State University. Supporting diverse students through teaching, scholarship, mentoring, and service.
Personal Financial Counselor – Assignment Ready Counselor
Personal Financial Counselor delivering financial counseling, education and workshops to military service members and families across New Jersey. Providing surge coverage and installation support.
Travel Counselor
Specialized Travel Counselor arranging complex corporate travel using Amadeus for Amex GBT clients. Delivering high-touch service and proactive travel solutions from home.