Patient Financial Counselor
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Job Description
Remote Patient Financial Counselor helping Hanger orthotic and prosthetic patients navigate insurance, billing, collections, and payment arrangements. Verifying coverage and coordinating financial processes with clinics.
Responsibilities:
- Educate and assist patients with informed decisions about healthcare payment options and financial arrangements
- Determine and verify patient insurance coverage and eligibility for financial assistance programs
- Manage financial processes involving scheduling, billing, and collections
- Communicate with patients and insurance companies by phone or fax
- Coordinate patient care with clinics
- Document and report payment information accurately and promptly
- Verify accounts are ready for billing with adequate supporting documentation within established time frames
- Educate patients about payment options and financial assistance
- Negotiate and strategize patient payment arrangements
- Update patient accounts and balances
- Collect patient payments over the phone
- Review and process patient and insurance company forms
- Follow policies and procedures regarding financial screening, arrangements, and third-party demands
- Promote Hanger's values
Requirements:
- Requires less than 1 year of related experience
- Minimum good fit for the job, as determined by the Talent Bullseye assessment; Hanger will administer the Talent Bullseye as part of the selection process
- Strong organizational, analytical and problem solving skills
- Able to manage multiple responsibilities and prioritize duties/tasks in a fast paced working environment
- Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
- General knowledge of HIPAA and other medical insurance regulations and terminology
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
- Knowledge of FDCPA
- Proficient computer software, such as MS Word, Excel, and automated billing systems
- Able to use office equipment such as facsimile machines, calculators, postage machines, copiers, etc.
- Familiarity with general medical terminology
- Understanding of state, federal and regional collection and reimbursement laws
- Enthusiastic and positive attitude
- Ability to work independently, exercise creativity, and be attentive to detail
- Proficiency with basic math and accounting skills
- Act with integrity in all ways and at all times
- Keep the patient at the center of everything that you do
- Foster open collaboration and constructive dialogue
- Continuously innovate new solutions and respond to change
- Focus on superior outcomes and outstanding results
- Able to work Monday–Friday, 8:00am–5:00pm CST and/or PST
Benefits:
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
- Annual bonus: up to 5% of base pay depending on bonus criteria
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