Payments Data Analyst
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Job Description
Payments Data Analyst transforming payment data into insights for a payment orchestration platform. Optimizing approval rates, routing, retries, fraud prevention, and merchant performance.
Responsibilities:
- Monitor, analyze, and optimize payment performance across merchants, processors, payment methods, and markets
- Analyze approval rates, decline patterns, payment routing performance, retry and cascading effectiveness, 3DS performance, and transaction success
- Perform deep-dive analyses to identify trends, anomalies, and optimization opportunities across processors, card schemes, BINs, countries, merchants, and payment methods
- Measure the impact of product features, processor integrations, routing changes, payment optimization initiatives, and A/B experiments
- Build and maintain dashboards and reports for Product, Merchant Solutions, Executive, and other business teams
- Define, monitor, and improve key product and payment KPIs
- Investigate merchant and processor performance, identify root causes, and recommend improvements
- Collaborate with Product Managers on product discovery, feature prioritization, and success measurement
- Work with Solution Engineers, Integration Analysts, and the ML Specialist to improve payment performance and operational efficiency
- Identify anomalies, emerging trends, and optimization opportunities through continuous monitoring
- Present analytical findings and recommendations clearly to technical and non-technical stakeholders
Requirements:
- 4+ years of experience as a Data Analyst, Product Analyst, Payments Analyst, or in a similar analytical role
- Advanced SQL skills, including complex queries and window functions
- Experience with BI tools such as Metabase, Tableau, Power BI, Looker, or similar
- Experience with Python, including Pandas and Jupyter Notebook, for data analysis
- Strong analytical thinking and problem-solving skills
- Experience working with large datasets
- Ability to translate complex data into clear business recommendations
- Experience in FinTech, Payments, SaaS, or E-commerce
- Understanding of payment processing, payment orchestration, or PSP integrations
- Knowledge of payment routing, retries, cascading, and 3DS authentication
- Familiarity with payment KPIs such as approval rate, conversion rate, authorization rate, and decline analysis
- Understanding of fraud-related metrics, chargebacks, RDR, and risk signals
- Experience with product analytics, experimentation, and feature adoption metrics
- Basic understanding of Machine Learning concepts
- English level requirement collected in application form: A1–C2
Benefits:
- Competitive compensation with a service contract
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments
- Annual allowance for home office improvements, sports activities, equipment upgrades, and more
- Paid language courses
- Access to various learning platforms
- Mindfulness benefit, including psychological support with 50% coverage
- Career growth opportunities and influence over technical decisions
- Peer reward program
- EU-based employment contract
- 3-year Cyprus work visa
- Private medical insurance for you and your family
- Corporate mobile plan with unlimited use in Cyprus and roaming included
- Interest-free support for car purchases
- 50% coverage of school and kindergarten fees for children
- Fully covered sports benefits
- Access to in-house electric scooters and bike rentals
- Fully equipped office in Limassol’s city center
- Free catering in the office
- In-house coffee bar with high-quality drinks
- Health bar stocked with nutritious snacks
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