Policy Services Assistant
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Job Description
Policy Services Assistant supporting subrogation recoveries and business income loss calculations for an Illinois insurance carrier. Researching claims, handling inquiries, and performing policy-services clerical functions.
Responsibilities:
- Research existing claims for potential subrogation recoveries
- Coordinate with outside counsel to request information needed to recover payments
- Identify subrogation claims within applicable statutes of limitations
- Request documentation from insureds, agents, accountants, or attorneys to calculate business income losses
- Analyze financial information for trends, anomalies, and completeness
- Enter financial information into business income loss calculation spreadsheets
- Calculate business income losses
- Support the Policy Services Department with clerical functions
- Collect workers’ compensation deductibles, request police reports, and conduct media searches
- Respond to inquiries from agents, policyholders, claimants, and employees
- Maintain working relationships with agents and their staff
- Help resolve escalated issues or complaints through negotiation, communication, and problem solving
- Participate in handling complex, sensitive, or unusual issues
- Assist with departmental projects and miscellaneous subrogation research
- Help create instruction guides and procedures
- Perform additional duties as assigned
- Report to the Policy Services Supervisor
Requirements:
- Associate’s degree or at least 3 years’ experience in the property and casualty insurance industry
- Strong problem-solving skills
- Proficiency in reading and interpreting financial statements
- Intermediate level proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint
- Intermediate level proficiency in word processing, spreadsheet, and presentation skills
- Ability to communicate effectively in written and verbal form
- Ability to apply mathematical functions including discounts, proportions, and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to solve practical and non-routine problems and deal with multiple variables where standardization may not exist
- Ability to manage multiple tasks accurately and efficiently
Benefits:
- Work from home options with true flexibility
- Stable, predictable income
- Short-term incentive bonuses
- 401k plan
- Comprehensive health coverage including medical, dental, and vision
- Work-life balance where you can fully unplug
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