Waiver Processing Assistant
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Job Description
Waiver Processing Assistant reviewing LSAC fee-waiver applications for Secur-Serv, a managed IT, print, and hardware services provider. Tracking documentation, maintaining records, and supporting compliance workflows remotely.
Responsibilities:
- Review, process, track, and maintain waiver applications and related documentation
- Ensure submitted forms meet organizational, regulatory, and program requirements
- Follow Secur-Serv requirements, policies, procedures, and management directions
- Develop and maintain knowledge of LSAC fee waiver processing policies and procedures
- Review large amounts of data accurately
- Review waiver applications and supporting documentation for completeness, accuracy, and compliance
- Enter, update, and maintain applicant information in databases and case management systems
- Track waiver requests through approval stages and follow up on outstanding documentation
- Communicate with applicants, service providers, and internal departments about application status, requirements, and corrections
- Prepare and distribute approval, denial, and request-for-information notices
- Maintain confidential records according to organizational policies and privacy regulations
- Identify discrepancies or missing information and coordinate timely resolutions
- Generate reports, spreadsheets, and other administrative documents
- Support audits, quality assurance reviews, and compliance activities
- Respond to phone calls, emails, and waiver-program inquiries
- Assist with special projects and other administrative duties
Requirements:
- High school diploma or GED
- 1–3 years of administrative, clerical, data entry, or customer service experience
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- Ability to manage confidential information with discretion
- Strong organizational and time-management skills
- Ability to multitask and stay current with technologies that benefit the team and customers
- Ability to work independently and in a team environment
- Associate degree preferred
- Experience processing healthcare, government, insurance, educational, or program-related waivers preferred
- Familiarity with case management or document management systems preferred
- Knowledge of compliance requirements and record-keeping standards preferred
- Must be authorized to work in the United States without employer immigration sponsorship
- Must be willing to submit to a post-offer background check and drug screen
- Must not be on the Office of Inspector General Exclusions List
Benefits:
- Professional and personal growth opportunities
- Internal and external training
- Copay medical plan option for full-time employees
- HSA medical plans with employer contributions
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid short- and long-term disability coverage
- 401(k) savings plan with generous company match
- Vesting on the first day of eligibility
- LinkedIn Learning platform and partner training opportunities
- Free wellness and mental health resources through the Employee Assistance Program
- Up to three visits with a professional through the Employee Assistance Program
- Remote work-from-home arrangement
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