Care Management Assistant
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Job Description
Remote Care Management Assistant coordinating authorizations, referrals, transitions, and patient resources for Intermountain Health. Supporting nurses, social workers, and clinical teams with coordinated care.
Responsibilities:
- Manage and optimize patient care in collaboration with nurses and social work care managers
- Serve as a bridge between patients, support people, and the healthcare team
- Coordinate appointments and facilitate communication with physicians and families
- Educate patients and families about available resources and deliver regulatory or payer notifications
- Liaise with payers, physicians, post-acute agencies, patients, representatives, and departmental stakeholders
- Receive and prioritize requests and transmit clinical information for service authorizations
- Coordinate with care managers, utilization review RNs, revenue cycle, and payers
- Monitor referrals and maintain ongoing communication
- Request and retrieve medical records for retrospective utilization review or quality assurance
- Deliver and document regulatory notices and payer communications
- Perform clerical support tasks, including reports, scheduling, communications, scanning, and copying
- Support advanced care planning and notarize documents upon request
- Maintain and distribute current provider lists for patient choice consultations
- Prepare transfer packets, arrange transportation, update resources, and coordinate transitions
- Refer patients to community resources addressing social determinants of health
- Collaborate with care managers and clinical teams to monitor care plans and resolve social needs
Requirements:
- Demonstrated healthcare experience in a clinic or hospital setting
- Demonstrated customer service focused on communications and problem resolution
- Proficiency in advanced computer skills
- Current BLS certification, current driver’s license, current auto insurance, acceptable driving record, and reliable transportation for duties requiring home or community visits
- Associate or bachelor’s degree preferred
- Previous experience with medical terminology preferred
- Excellent verbal and written communications skills preferred
- Current resume including work history and relevant licenses or certifications
- Ability to work Monday–Friday, 9:00 a.m.–5:30 p.m.
- Ability to meet stated physical and communication requirements
Benefits:
- Benefits eligible
- Comprehensive benefits package covering wellness, health, security, connection, and engagement programs
- Remote work expectations include use of company equipment
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