Portuguese Speaking Fitbit Products Support Specialist
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Job Description
Portuguese-speaking Fitbit support specialist assisting wearable-device users with setup and troubleshooting. Providing multilingual customer support for Mercier Consultancy Group’s international BPO and recruitment operations.
Responsibilities:
- Provide high-quality technical support to users of wearable fitness devices in Portuguese.
- Assist customers with the setup, synchronization, and troubleshooting of wellness tracking ecosystems.
- Promote a healthy lifestyle by educating users on the advanced health monitoring features of their Fitbit products.
- Maintain a high level of customer satisfaction by resolving technical queries through chat, email, and telephone.
- Collaborate with cross-functional teams to ensure the latest fitness and wellness trends are reflected in support communications.
- Document and report product feedback to enhance the user experience within the global fitness technology market.
Requirements:
- Native or fluent Portuguese (spoken and written).
- Strong communication skills in English to operate effectively within an international team.
- A genuine passion for the fitness and wellness industry, specifically regarding wearable health technology.
- Valid EU passport (mandatory).
- Excellent analytical skills for diagnosing and solving technical product issues.
- Customer-centric mindset with the ability to empathize with users on their fitness journeys.
Benefits:
- Competitive Monthly Salary
- Fully Paid Training on the latest fitness and wellness technology.
- Health Insurance covering comprehensive medical needs.
- Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on these exciting Portuguese-speaking jobs.
- Monthly Performance Bonus to reward your dedication and results.
- Affordable cost of living compared to Western Europe.
- Vibrant social scene and Mediterranean-influenced climate.
- High quality of life.
- Opportunities to explore local culinary delights and scenic mountain landscapes.
- Career-building opportunities in Bulgaria’s tech sector at the intersection of fitness and innovation.
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