Principal, Operational Excellence – AI Enablement
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Job Description
Designing the AI-enabled HR operating model across employee lifecycle. Collaborating with HR to create intelligent workflows and integrated employee experiences.
Responsibilities:
- Facilitate co-design of the AI-enabled HR operating model across the employee lifecycle in partnership with HR functions, leaders, and subject matter experts.
- Lead structured design sessions to align on future-state workflows, service delivery models, decision rights, and role implications.
- Ensure operating model designs balance operational effectiveness, scalability, and a cohesive, human-centered employee experience.
- Translate enterprise strategy into practical workflow blueprints with clear governance and ownership structures.
- Design integrated employee journeys that connect processes, platforms, and touchpoints into a seamless lifecycle experience.
- Partner with HR subject matter experts, HRIS, IT, and shared services teams to co-design end-to-end workflows integrating Workday, ServiceNow, Genesys Cloud, and related technologies.
- Advise HR leaders on where AI augments human expertise, including personalization, insight generation, and decision support, and where automation reduces repetitive, low-value work.
- Develop impact models that quantify operational gains, including cycle time reduction, cost-to-serve improvement, and productivity shifts.
- Act as a strategic design partner across HR Centers of Excellence, shared services, and business-facing teams to ensure alignment and coherence.
Requirements:
- 8 or more years of experience in HR operations, service delivery design, digital transformation, or enterprise workflow architecture.
- Demonstrated success redesigning end-to-end processes and operating models in technology-enabled environments.
- Deep experience working with enterprise platforms, including Workday and ServiceNow, and orchestration technologies such as Genesys Cloud or comparable solutions.
- Proven ability to design intelligent workflows integrating systems of record, case management platforms, and orchestration layers.
- Experience embedding automation and AI into operational processes to improve efficiency and employee experience.
- Strong consultative skills with a track record of facilitating cross-functional design decisions with HR leaders, subject matter experts, HRIS, and IT teams.
- Experience mapping and optimizing employee journeys, with measurable improvements in service quality and experience metrics.
- Ability to evaluate AI and automation use cases using structured frameworks addressing value, feasibility, risk, and organizational readiness.
- Strong analytical capability to model operational impact, including cycle time, cost-to-serve, capacity shifts, and experience outcomes.
- Bachelor’s degree required; advanced degree in Business, HR, Organizational Design, or related field preferred.
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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