Product Data Analyst, L3
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Job Description
Product Data Analyst delivering SQL, BI, and product insights for Twilio’s global communications platform. Defining metrics, dashboards, and data standards for stakeholder decisions.
Responsibilities:
- Own complex analytics projects from scoping ambiguous problems to delivering actionable, data-driven insights
- Partner with product managers to define metrics, build reporting dashboards, and incorporate data into product planning
- Use SQL and visualization tools including Looker and Tableau to translate complex data into stakeholder recommendations
- Maintain and document metrics, datasets, and models using Confluence and Datahub
- Balance multiple concurrent initiatives through prioritization and proactive status updates
- Maintain data quality through validation and quality control
- Integrate modern AI tools into daily workflows for SQL coding, analysis, and documentation
- Travel occasionally for project or team in-person meetings
Requirements:
- 4+ years of experience in quantitative analysis, business intelligence, or data analytics
- 4+ years of hands-on experience writing, optimizing, and performing QA in SQL or relational database languages
- Proficiency with modern BI tools, with a strong preference for Tableau and Looker (LookML)
- Ability to decompose vague problem statements into clear, executable data strategies
- Ability to independently manage deliverables from requirement gathering through stakeholder delivery with minimal guidance
- Organizational skills to juggle multiple competing priorities and drive tasks to completion
- Strong written and verbal communication skills to translate analytics insights into narratives and action items
- Experience leveraging LLMs/AI tools is desired
- Familiarity with data warehousing concepts, ETL processes, AWS Glue, Spark, DBT, and Athena is desired
- Proficiency in Python or R for statistical modeling, regression analysis, hypothesis testing, and causal inference is desired
Benefits:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Volunteering and donation support
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