Program Documentation Specialist
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Job Description
Program Documentation Specialist translating Oracle financial-management processes into SOPs, guides, and training materials. Supporting CGI Federal’s DLA/DAI modernization, compliance, and audit-readiness programs.
Responsibilities:
- Support the Defense Logistics Agency (DLA) and Defense Agencies Initiative (DAI) in an Oracle E-Business Suite federal financial management environment hosted in Oracle Cloud Infrastructure
- Translate technical and functional financial content, including SLA/AA/AG rules, posting logic, validations, and RCA outputs, into SOPs, user guides, and reference documentation
- Develop training materials such as slide decks, step-by-step instructions, job aids, classroom/lab guides, and system walkthroughs
- Collaborate with Posting Logic Architects, Functional Analysts, Validation Engineers, and DevSecOps teams
- Create documentation supporting audit readiness, compliance demonstrations, and traceability across financial rules and processes
- Maintain documentation style, structure, and formatting using Microsoft Office templates and best practices
- Organize multiple deadlines, deliverables, and iterative updates while ensuring version control, accuracy, and professional presentation
- Support user-facing communications, workflow diagrams, and quick-reference materials
- Produce knowledge-transfer materials for government sustainment teams
Requirements:
- 2+ years of experience producing technical documentation, SOPs, or training materials in IT, ERP, or federal financial environments
- Ability to comprehend technical content, including Oracle EBS behavior, posting logic, validations, and crosswalks, and translate it into clear, user-friendly documentation
- Strong proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio
- Excellent written communication, organization, and detail orientation
- Experience supporting multiple deadlines, version control, and structured document workflows
- Ability to obtain/maintain IT II Non-Critical Sensitive security clearance or Tier 3 (T3) investigation suitability
- Experience documenting financial management systems, Oracle EBS processes, or federal financial workflows (desired)
- Familiarity with Agile/Scrum documentation practices (desired)
- Experience writing training guides or supporting instructor-led training delivery (desired)
- Ability to work effectively with technical engineers, functional SMEs, and auditors (desired)
- Clear, structured writing style and ability to simplify complex processes (desired)
- Ability to manage competing priorities and maintain documentation accuracy across iterative updates (desired)
Benefits:
- Competitive compensation including profit participation program
- Comprehensive medical, dental, and vision benefits
- Basic life and accidental death & dismemberment insurance
- Matching contributions through 401(k) plan
- CGI share purchase plan
- Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year
- 80 hours of floating holiday leave per year
- At least 80 consecutive hours of paid sick/safe leave
- Paid parental leave, ranging from 20 to 70 consecutive business days
- Bereavement leave, ranging from 1 to 7 days per year
- Paid jury duty leave, up to time summoned
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
- Remote work arrangement
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