Program Specialist
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Job Description
Program Specialist installing, programming, and commissioning electronic security systems for Convergint, a global serviced-based systems integrator. Providing customer training, technical support, and project coordination.
Responsibilities:
- Install, program, test, repair, and service non-routine security systems and equipment
- Provide technical support and customer training
- Read blueprints, schematics, manuals, wiring diagrams, and specifications to determine installation procedures
- Repair equipment using electronics knowledge, standard test instruments, and hand tools
- Execute work according to provincial and local regulations, best practices, and company health and safety policies
- Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions
- Write non-routine programs for systems
- Consult with supervisors to resolve unusual system operation, maintenance, and warranty problems
- Advise supervisors on customer satisfaction, product performance, installation techniques, standards, and product improvements
- Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support
- Identify project risks and assist with mitigation strategies and cost and deadline control
- Work with Project Managers and supervisors on project coordination, quality recommendations, scope changes, and customer satisfaction improvements
- Mentor less experienced staff
- May supervise workers testing, tuning, and adjusting equipment
- Communicate and collaborate with team members to improve operations
- Perform other requested or required duties
Requirements:
- High School/GED or equivalent experience
- 2+ years of previous, related field experience
- Strong customer focus and ability to work under pressure
- Solid technical skills and experience related to electronic security systems
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- Self-starter who works well without direct supervision
- Strong verbal, written and interpersonal communication skills
- Solid organizational skills and ability to handle multiple projects simultaneously
- Advanced computer skills, including MS Office applications (Outlook, Word, Excel)
- Proficient in other relevant applications
- Good skills with spreadsheets and data management
- Good networking skills
- Working knowledge of physical security and door hardware
- Understanding of relay and relay logic
Benefits:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
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