Resuscitation Program Specialist – 12 Month Contract
Posted 2hrs ago
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Job Description
Resuscitation program specialist strengthening Heart & Stroke’s emergency cardiovascular training networks across Alberta and Saskatchewan. Managing stakeholders, quality compliance, regional implementation, and data-informed network growth.
Responsibilities:
- Build and maintain relationships with regional partners, instructors, instructor trainers, training institutions, professional organizations, and other stakeholders
- Support identification of business development opportunities with new and existing regional partners
- Serve as a primary contact for assigned external stakeholders
- Steward high-value and high-performing instructors and organizations to support engagement, advocacy, and retention
- Foster collaboration across the instructor network
- Reinforce adherence to Heart & Stroke resuscitation program standards, policies, and guidelines
- Advise instructors and training partners on program requirements, quality expectations, and approved practices
- Receive, assess, document, investigate, and support resolution of program quality issues, complaints, QA infractions, and escalations
- Determine when issues can be resolved regionally versus escalated
- Use digital and AI-enabled tools to streamline administration and improve quality oversight
- Provide network knowledge and data-informed insights to support decisions and partner engagement
- Support plans to grow, onboard, and retain the instructor network
- Use Salesforce, reports, and analytics tools to monitor activity, performance trends, and engagement
- Use AI-enabled insights to prioritize issues and identify patterns affecting quality, compliance, or stakeholder experience
- Coordinate regional implementation of resuscitation programs, initiatives, and updates in alignment with national standards
- Align activities, timelines, stakeholders, and resources for consistent, high-quality delivery
- Represent Heart & Stroke at virtual and in-person regional network engagements
- Identify program delivery gaps and provide guidance
- Follow up proactively and hold self, team, and stakeholders accountable
- Support administration, education, awareness, and continuous improvement activities
- Organize and execute regional special events as required
- Coordinate volunteers for regional activities as needed
- Participate in cross-functional working groups, meetings, and initiatives
- Support improved Resuscitation Support Centre responses
- Liaise between external stakeholders and internal teams to communicate and address feedback, issues, and opportunities
Requirements:
- Degree, diploma or certificate program in business, health science or a related field
- An equivalent combination of education and experience will be considered
- 3+ years experience in project/program management, relationship management, customer service or business development/corporate sales
- Access to a car/vehicle
- Currently residing in Canada and legally entitled to work in Canada
- French/English bilingual is an asset
- Certificate/training in adult education is an asset
- Heart & Stroke Instructor certification and/or other agency instructional experience is an asset
- Knowledge of provincial healthcare systems and resuscitation training agencies is an asset
- Experience working in the health care field is an asset
- Experience in the not-for-profit sector is an asset
- Professional customer-first and first-call-resolution approach
- Exceptional organizational skills and strong attention to detail
- Initiative, resourcefulness, and ability to self-direct with minimal supervision
- Ability to promote opportunities and partnerships
- Ownership, accountability, teamwork, and adherence to best practices
- Excellent written and verbal interpersonal and communication skills
- Experience collaborating in matrixed, remote teams
- Ability to influence without authority and operate in evolving or ambiguous environments
- Experience navigating challenging or sensitive stakeholder conversations
- Judgment and critical thinking in applying standards, assessing risk, and resolving issues
- Risk identification and mitigation skills
- Ability to prioritize tasks across competing regional demands
- Working knowledge of Microsoft Office Suite
- Experience with Salesforce or other CRM applications to translate data into insights, recommendations, and actions
- Continuous improvement mindset
- Comfort using digital and AI-enabled tools to improve efficiency and quality of work outputs
- Understanding of provincial and national health systems is an asset
- Knowledge of basic medical terminology and life support equipment is an asset
Benefits:
- Paid wellness days
- Personal days
- Health benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Flexible hybrid working arrangements
- Mobile phone reimbursement
- Home office setup reimbursement
- Virtual or in-person interviews, with advance notice for in-person interviews
- Accommodation support during the recruitment and selection process
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