Program Manager
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Job Description
Program Manager leading strategic programs for municipal and agency customers. Ensuring timely delivery and measurable value through effective collaboration and program governance.
Responsibilities:
- Own the design, execution, and continuous improvement of strategic customer programs at Elovate.
- Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met.
- Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership.
- Manage program governance including progress tracking, status reporting, risk management, and escalation handling.
- Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.
- Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery.
- Define program success metrics and KPIs; track and report on outcomes against targets.
- Analyze program data to surface trends, risks, and opportunities for operational improvement.
Requirements:
- 5+ years of experience in program or project management, customer success, consulting, or related roles.
- Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion.
- Strong organizational skills with the ability to manage multiple programs simultaneously.
- Excellent communication and facilitation skills with experience engaging senior stakeholders.
- Proven track record of building and maintaining strong customer relationships.
- Analytical mindset with the ability to define metrics, measure progress, and report outcomes.
- PMP, PgMP, or equivalent project/program management certification (nice to have).
- Experience working with municipal or government agency customers (nice to have).
- Background in automated traffic enforcement, public safety technology, or SaaS/hardware service delivery (nice to have).
Benefits:
- Ongoing alignment between customer goals and Elovate's solutions and service delivery.
- Proactive identification and addressing of customer concerns before they become escalations.
- Regular program reviews, data-driven performance insights, and strategic recommendations.
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