Program Manager
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Job Description
Program Manager coordinating operational tasks across client portfolios in a remote setting. Responsible for driving cross-functional alignment and ensuring program health.
Responsibilities:
- Attend recurring client meetings, onboarding sessions, and annual planning discussions to ensure clear priorities, timelines, and next steps
- Validate scope, ownership, timelines, and capacity before commitments are made
- Track program health, identify blockers, and escalate risks early
- Manage scope changes and ensure impacted teams are aligned before execution
- Maintain organized program documentation, agreements, reporting, and key operational records
- Maintain billing schedules and align invoicing to work performed
- Monitor forecast-to-actual variance, surface discrepancies, and coordinate resolution with stakeholders
- Reconcile mail quantities, postal logistics, and production-related costs to support accurate client billing
- Manage out-of-pocket expenses and maintain visibility into operational costs
- Own structured program status reporting for clients and internal stakeholders
- Maintain risk tracking, decision documentation, and portfolio visibility
- Provide operational leadership with clear visibility into commitments, blockers, risks, and tradeoffs
- Ensure clients and internal teams remain informed through consistent communication and updates
Requirements:
- 4+ years of experience in program management, operations, workflow management, campaign operations, agency operations, PMO, or related cross-functional roles
- Strong ability to manage multiple concurrent workstreams, deadlines, and stakeholder expectations
- Exceptional organizational discipline, documentation habits, and attention to detail
- Strong written and verbal communication skills across cross-functional stakeholders
- Experience using project management, workflow, or collaboration systems
- Ability to work independently in a fast-paced, deadline-driven environment
- Experience in agency, marketing, fundraising, or nonprofit environments (preferred)
- Exposure to billing reconciliation, financial tracking, or operational reporting (preferred)
- Familiarity with Google Sheets, Basecamp, Fibery, Slack, or similar systems (preferred)
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