Project Analyst, Customer Experience – Implementation
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Job Description
Project Analyst supporting customer experience, implementation, and platform operations at Euclid, accelerating renewable energy project delivery.
Responsibilities:
- Manage platform operations and own reporting and tracking for customer-related bugs, feature requests, outages, and issue resolution
- Respond to customer and internal stakeholder platform issues according to customer SLAs and internal process documentation
- Support implementation processes by structuring data in the Euclid Platform
- Own Smartsheet administration and provide Smartsheet support for internal team members and external stakeholders
- Support overall services delivery initiatives
- Support creation and maintenance of SOPs, training materials, and customer-facing documentation
- Report trends and areas of concern to the Customer Experience Team Lead
- Contribute to program initiatives and support customer projects and workstreams by collaborating with Customer Experience Project Managers
Requirements:
- 3+ years experience in a software support or data structuring role
- Understanding of the renewable energy project lifecycle or demonstrated interest in learning
- Experience with tools like Smartsheet, HubSpot, and cloud-based project documentation platforms
- Detail-oriented with strong communication skills and a collaborative, problem-solving mindset
- Bachelor’s degree in business management, product management, or a related technical field preferred
Benefits:
- Remote work, forever!
- Competitive benchmarked compensation
- Health and retirement benefits
- Flexible time off
- Exciting, mission-driven work that has impact
- Regular company off-sites
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