Quality Assurance Analyst
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Job Description
Quality Assurance Analyst ensuring quality standards and coaching for sales and onboarding teams at Outsourced Doers. Focused on enhancing customer experiences and operational performance.
Responsibilities:
- Conduct regular quality audits on Sales and Onboarding calls.
- Provide detailed quality monitoring scorecards and actionable feedback.
- Deliver coaching sessions to improve operational performance.
- Document coaching sessions, ensuring accountability and corrective action implementation.
- Prepare and maintain reports to track quality trends and team productivity.
- Collaborate with internal stakeholders to maintain consistent QA standards.
- Assist in refining sales and onboarding strategies through quality insights.
Requirements:
- At least 1-3 years of Experience in Quality Assurance Management, or Elements of QA in their past roles
- Sales experience and familiarity with sales performance metrics.
- Understanding of Outsourced Doers' product offerings (training provided).
- Knowledge of lead generation, digital marketing tools, social media platforms, and SEO best practices is a plus.
- Proficiency in CRM software, Google Workspace, and Google Docs.
- Strong interpersonal, communication, and negotiation skills.
- Excellent analytical skills with a high attention to detail.
- Ability to provide constructive coaching and influence positive change.
- Ability to work autonomously and drive results.
- Strong Adaptability, problem-solving skills, and emotional intelligence.
Benefits:
- Flexible Work Environment: Enjoy the freedom of working remotely.
- Growth Opportunities: Be part of an agile, rapidly growing company with endless opportunities for career advancement.
- Global Impact: Be part of a team that supports entrepreneurs worldwide.
- Rewarding Environment: Competitive salary, collaborative culture, and professional development opportunities.
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