Quality Assurance Analyst, Recruitment Specialist – English C1
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Job Description
Remote QA Analyst and Recruitment Specialist improving BPO service quality through monitoring, coaching, and reporting. Screening LATAM candidates and coordinating interviews in English.
Responsibilities:
- Monitor and analyze adherence to quality policies and procedures
- Provide effective coaching and feedback to agents
- Develop reports on top call drivers and opportunities for improvement
- Attend call calibration sessions and contribute to action plans for quality enhancement
- Execute internal monitoring and inform of suspicious behaviors
- Contact potential candidates to conduct initial screening and determine their suitability for the role
- Assist with the coordination and scheduling of interviews for qualified candidates
Requirements:
- Proven experience in Quality Assurance and Recruitment within a call center/BPO environment (2 years+)
- Bachelor's degree preferred
- Fluent English (C1 level), with excellent communication skills
- Proficient in MS Office and data analytics
- Strong problem-solving, analytical abilities, and interpersonal skills
- Advanced Excel knowledge and skills
Benefits:
- Competitive salary, negotiable based on experience
- Opportunity to work 100% remotely with a dynamic and supportive team
- Continuous professional development and career growth
- Weekends OFF
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