Quality Assurance & Operations Manager, part-time
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Job Description
Quality Assurance & Operations Manager managing compliance and quality assurance for Resourcify's recycling solutions. Leading internal audits and operational processes across EMEA and the US.
Responsibilities:
- You'll own compliance and internal quality assurance across our operations — building the systems and processes that ensure we stay compliant across markets and partners in a scalable, effective way.
- You'll consult our Solutions team during the conception of new markets, shaping requirements from the ground up, then take full ownership within Operations to enforce, oversee, and continuously improve them.
- This means translating regulatory requirements into robust frameworks, conducting internal audits, and ensuring our operational processes consistently meet the bar we set.
- Build, implement, and continuously improve our Quality Management System (QMS), including SOPs, process documentation, and document control standards.
- Plan and conduct internal audits of our operational processes, driving corrective and preventive actions to ensure we consistently meet our own bar.
- Consult our Solutions team during the conception of new markets and partner setups, helping shape compliance requirements from the ground up.
- Take full ownership of enforcing and overseeing those requirements within Operations — qualifying, auditing, and monitoring recycling and collection partners against our quality and regulatory standards.
- Define and manage partner governance processes, including supplier audit cycles and remediation tracking.
- Monitor regulatory developments across active markets and ensure we stay ahead of compliance obligations in a scalable, structured way.
- Own all documentation required for ISO certifications, insurers, enterprise customers, and external audits.
- Serve as the go-to expert for quality and regulatory topics across the organization.
Requirements:
- You have experience building or managing Quality Management Systems
- You have experience conducting or managing supplier and third-party audits
- You are confident creating and maintaining SOPs, process documentation, and document control systems
- You enjoy bringing structure to complex operational processes and continuously improving them
- You communicate confidently across teams and can collaborate effectively with both internal and external stakeholders
- You take ownership, work independently, and have a hands-on, execution-oriented mindset
- You are fluent in English; German is a strong plus
Benefits:
- Flexible working hours and a high level of autonomy
- 30+ vacation days with additional flexibility when needed when working 5 days per week
- Remote-first work within Germany and employment options in Austria
- Beautiful office spaces in Hamburg and Berlin
- Workation opportunities of up to 3 months
- Annual company offsites and regular team events
- High-quality equipment and a home office budget
- A team that genuinely enjoys working together and supporting one another
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