Requestor Account Specialist
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Job Description
Requestor Account Specialist helping HealthMark, a healthcare information company, manage bulk medical-record requests. Tracking inventory, fees, reports, statuses, and requester communications.
Responsibilities:
- Strengthen key requester and client relationships
- Gather, document, and collect fees for bulk requests received through multi-channel platforms
- Perform inventory analysis to drive operations
- Generate and distribute reports to internal teams, external clients, and requesters
- Provide near real-time status updates for inventory
- Communicate weekly about unresolved inventory and items lacking complete information
- Monitor and report turnaround time for communications
- Communicate clearly, promptly, and concisely with clients and requesters
- Raise issues and promote workload priorities
- Support requesters and client advocates to achieve satisfactory service and precise workflows
- Focus on a 24-hour response time to incoming requests and statuses
- Report to the Requester Account Manager
Requirements:
- Computer literacy and familiarity with programs such as MS Office
- Strong knowledge of MS Excel
- Fast learner with excellent organizational skills
- Ability to work under time constraints
- Typing and data-entry skills
- Excellent written and verbal communication skills
- Alignment with team character pillars: prepared, honest, teacher/learner
Benefits:
- Collaborative and supportive work environment that values your ideas
- Opportunities for professional development and career advancement
- Medical, dental, and vision insurance
- 401k matching
- Remote opportunities
- Paid time off
- Paid volunteer day of your choice
- Opportunity to make an impact in the health information field
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