Retail Support Training Specialist
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Job Description
Support Training Specialist for DSI Systems Inc. delivering training on AT&T products via virtual classrooms. Flexibility in updating content and audience management required.
Responsibilities:
- Live virtual instructor-led classroom sessions including new hire training
- Continuing education through virtual training calls, and on-demand training as needed
- Content creation, development, and management, as well as customer-facing relationship-management will be required as well **
- **Essential Functions:**
- Deliver support role related content based on internal company requirements and adjustments as needed over time.
- Be flexible to train large audiences on a weekly or as needed basis, updating content in a quick fashion to ensure all materials and items trained are in alignment with current role requirements.
- Monitor large virtual audiences for any outstanding feedback to provide any needed recommendations to leadership, HR, and/or appropriate audiences.
- Deliver AT&T-related product and service trainings to assigned Live-in-Person and Web-Based audiences in a dynamic, energetic, personable, engaging, intelligent yet entertaining fashion.
- Design, develop, modify, update, and deliver customized & generic AT&T-provided product and industry-related training programs and modules, for products, services, and promotions including, but not limited to, AT&T Wireless, AT&T video, and AT&T High-Speed Internet.
- Help build, update, and maintain sales & training presentations (PowerPoint, videos, etc.), job aids, reference material, and other pertinent digital vehicles for learning optimization across all assigned platforms and audiences – with primary focus on AT&T wireless, AT&T video products, and High-Speed internet services, products, technologies, and sales skills/techniques.
- Ability to gain insight and formulate patterns within each assigned partner audience to bring a unified training message throughout our programs.
- Meet other responsibilities as assigned.**
Requirements:
- Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization.
- Wireless (cellular), satellite/cable television, high-speed internet, and/or consumer electronics sales experience.
- Preferred 5 years of presentation and training curriculum development specifically related to retail sales environments.
- Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye towards designing and delivering slides for clear, classroom projection.
- The qualified candidate should be able to create and deliver clear, engaging, aesthetically formatted, and properly animated PowerPoint content with quickness and ease.
- Extraordinary attention to details in content creation and language nuance.
- **Computer Skills:**
- Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency (Mac & Windows), web conferencing (ex. GoToMeeting, Zoom, Skype), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.).
- Highly Preferred: Cloud-based content storage, organization, and file sharing expertise.
- Preferred: Adobe Creative Suite, LMS and general audio/video editing software and know-how.
- **Other Requirements:**
- Preferred Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing).
- Neat, professional appearance and outgoing demeanor required.
- Must have a dependable vehicle with valid vehicle insurance.
- Good driving record and valid driver’s license.
- Travel may be required – Average up to 65%.
- Working holidays and weekends may be required.
- Employee must be able to cover their non-airfare travel expenses prior to reimbursement (processed weekly)****
Benefits:
- Paid Vacation and Sick Time
- 401k Plan
- Employee Profit Sharing Program
- Medical, Dental & Life Insurance
- Mileage Reimbursement
- AT&T Wireless Discount
- Potential for career growth - we prefer to promote from within!
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