Salesforce Business Analyst
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Job Description
Salesforce Business Analyst optimizing processes and technology solutions for Cencora’s healthcare and customer operations. Translating business needs into requirements, product roadmaps, and Salesforce improvements.
Responsibilities:
- Establish and maintain liaison relationships with business partners and IT to provide effective technical solutions
- Gather and analyze data to understand business strategy requirements
- Contribute to business short- and long-term planning sessions and clarify business goals and direction
- Assess user needs through structured requirements gathering, analysis, documentation, and change management
- Develop, write, and communicate business requirements and functional specifications
- Analyze business operations and processes to identify improvement opportunities
- Document current business processes and models
- Assist with business process redesign, write user stories, develop and execute user test cases, and validate test results
- Support business case development through research and data collection
- Investigate, resolve, and escalate problems; develop resolution recommendations
- Work with IT on technical assistance and problem resolution
- Keep customers informed of problems, issues, and resolutions
- Analyze performance metrics to ensure customer satisfaction
- Manage customer expectations and ensure IT solutions meet customer needs
- Coach and transfer knowledge to less experienced team members
- Translate customer, market, and business needs into product requirements and prioritized features
- Analyze product performance, market conditions, customer feedback, and business trends for roadmap and product decisions
- Develop product documentation, business cases, feature requirements, and lifecycle plans
- Coordinate cross-functional product development, launch readiness, adoption, and post-launch improvement
- Drive product roadmap execution by evaluating enhancement requests and recommending priorities
- Monitor product risks, issues, dependencies, and performance indicators
- Contribute to budget tracking, forecasting inputs, and reporting activities
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Business, or other related field, or equivalent work experience
- Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience — required
- Prior experience leading requirements gathering workshops and interviews
- Salesforce certification(s) highly desired, such as Certified Administrator, Sales Cloud Consultant, or Service Cloud Consultant
- Proficiency in Visio or other flowchart creation software, such as Draw.io/Diagrams.net or Lucidchart
- Experience working in or with a product management team
- Excellent written and verbal communication skills
- Ability to work well both independently or in a team
- Must be located in one of the listed US locations
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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