Salesforce Manager, Quality Assurance & Consulting
Posted 1hrs ago
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Job Description
Quality Engineering Manager leading Salesforce and AWS QA delivery for NeuraFlash, an AI and cloud innovation consultancy. Building automation, Agile practices, and a high-performing QA practice.
Responsibilities:
- Own end-to-end Quality Engineering for enterprise Salesforce and/or AWS delivery programs
- Define test strategy, test plans, quality gates, release readiness, and the overall testing approach
- Lead functional, API, integration, system, regression, performance, security, AI, and non-functional testing
- Identify delivery risks, drive mitigation plans, and advise project stakeholders
- Partner with Product, Engineering, and Delivery teams throughout the software development lifecycle
- Build scalable automation frameworks, CI/CD quality gates, and reusable engineering assets
- Drive shift-left testing, DevOps-based quality practices, and engineering productivity
- Leverage Generative AI and Agentic AI to automate testing and improve quality processes with human oversight
- Translate client business processes into effective quality strategies
- Support Scrum ceremonies, sprint planning, backlog refinement, dependency management, and release planning
- Build and grow the Quality Engineering practice through standardization, governance, and continuous improvement
- Lead hiring, onboarding, mentoring, career development, goal setting, performance reviews, and succession planning
- Own resource planning, utilization, capacity forecasting, staffing, operational reporting, and executive escalations
- Establish reusable frameworks, best practices, KPIs, and Centers of Excellence
- Create an inclusive, high-performing culture and elevate Quality Engineering as a strategic capability
Requirements:
- 12+ years of experience in Quality Engineering
- 4+ years leading high-performing engineering teams
- Strong hands-on expertise in functional, automation, API, integration, performance, security, and enterprise testing
- Proven experience delivering enterprise Salesforce and/or AWS implementations in a consulting environment
- Experience building automation frameworks, DevOps-enabled testing practices, and Quality Engineering strategies
- Strong understanding of Agile methodologies and experience leading Scrum teams
- Experience collaborating across cross-functional organizations
- Demonstrated success managing people, delivery operations, utilization, forecasting, staffing, executive communications, and stakeholder management
- Passion for applying Generative AI and Agentic AI to Quality Engineering
- Excellent communication, leadership, consulting, and problem-solving skills
- Experience with Amazon Connect, Service Cloud Voice, IVR, Contact Center, Conversational AI, or Agentic AI implementations preferred
- ISTQB, Scrum Master, Salesforce, AWS, or SAFe certifications preferred
- Experience establishing a Quality Engineering Center of Excellence or Practice preferred
Benefits:
- Remote work opportunity
- Flexible working arrangements
- Anticipated travel commitment of up to 25% for certain roles
- Company town halls and meetings
- Team celebrations and social events
- Inclusive culture focused on trust, accountability, collaboration, and technical excellence




















