Salesforce Technical Consultant, Project Manager
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Job Description
Salesforce DTC leader managing multi-org platform operations, governance, releases, and client delivery. Supporting ICF’s federal Salesforce practice and growth proposals.
Responsibilities:
- Manage overall Salesforce Digital Transformation Center operations and service delivery
- Lead Salesforce administrators, architects, and security specialists
- Lead daily client status calls, team standups, tenant customer calls, CIO reviews, and other operational meetings
- Support presales pipeline management, including Salesforce use-case qualification, requirements discovery, high-level solution recommendations, and ROM estimates
- Onboard new customer project teams onto the Salesforce platform
- Manage the release calendar and coordinate customer application deployments
- Manage daily operations and maintenance support activities
- Manage Salesforce license inventory, allocations, and renewals
- Manage platform ATO renewal assessments and mid-year changes
- Co-lead technical design reviews with Salesforce architects
- Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library
- Recommend and implement improvements to DTC operations and toolsets
- Prepare and present monthly status reports covering team performance, deliverables, schedule, financials, and SLA attainment
- Support ICF Salesforce Practice growth activities, including RFIs, RFPs, prototypes, and oral presentations
- Maintain certifications necessary for practice expertise
Requirements:
- 5+ years of Project Management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility
- 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role
- Active Salesforce Certified Administrator certification; provide Trailblazer profile link in resume
- 3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment
- 3+ years of experience coordinating deployments and managing CI/CD pipelines using Salesforce and GitHub as source control
- 1+ years of experience providing complex cost allocations, chargebacks, and reporting for cloud consumption, licensing, and labor
- Must be a US Citizen or Permanent Resident (Green Card holder)
- Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation
- Must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.
- Preferred: Active Salesforce Consultant and/or Architect certifications
- Preferred: 3 years providing Salesforce consultation involving fit analysis, requirements mapping, and high-level solution architecture
- Preferred: 2+ years supporting US Government clients and familiarity with Salesforce Public Sector Solutions
- Preferred: PMP Certification
- Preferred: Experience with enterprise data governance, cloud-based data warehousing technologies, and/or Salesforce Data 360
- Preferred: Basic understanding of Mulesoft capabilities and API-based integrations
- Preferred: Familiarity with OmniStudio, its components, and supported use cases
- Preferred: Understanding of Salesforce core CRM licenses and ordering versus provisioning
- Preferred: Familiarity with Salesforce AppExchange utilities, Docusign, and Own
- Preferred: Basic understanding of MFA/SSO, networking, and encryption
- Preferred: Command presence, personal responsibility for mission accomplishment, client relationship skills, critical thinking, attention to detail, problem solving, and polished written deliverables
Benefits:
- Remote work arrangement
- 24x7 on-call rotation with occasional after-hours support for P1/P2 incidents and prescheduled deployments
- Equal opportunity employment
- Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs
- Confidential accommodation support
- Benefits offerings covered by the Transparency in Coverage Act
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