SAP Consultant, Maintenance & Monitoring Team
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Job Description
SAP Consultant providing support for SAP Operations Basis clients in a Managed Cloud Provider. Handling tickets and monitoring SAP Basis issues on a 24/7 shift basis.
Responsibilities:
- Handling of tickets
- Provide 1 st and 2 nd level of support to SAP Basis issues reported by the monitoring tools
- Escalate alerts that require further support
- Create a P2 ticket for any production system having performance issues
- Create a P1 ticket for any production system having availability issues
- Document tickets with the troubleshooting performed for the upcoming issues
- Perform Health Checks
- Log into the systems at SAP application level and through the specified Transaction Codes validate the integrity of the system
- Log into the systems at OS level and validate the integrity of the system using the given commands
- Generate reports
- Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document
- Log into the systems at OS level and by using the given commands, provide the required information on a document
- Create and/or update documentation
- For any new procedure, create a Work Instruction on how to perform it
- Update any obsolete process of a given document
- Drive communication
- Follow up on emails sent by customer and the requirements stated on them
- Inform next level of support of what we have perform on a system
- Engage on phone conference to provide required information to customer and/or next level of support
Requirements:
- IT bachelor’s degree
- Intermediate SAP Basis knowledge
- Basic Data Base knowledge
- Proficient English level of communication
- Solid experience with SAP Transaction codes
- OS experience on Windows and Linux
- Experience with Oracle, HANA, DB2, Sybase and MSSQL
- Multitasking
- Follow processes
- Self-taught person
Benefits:
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
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